Lavender

Executive Assistant

• Manage incoming calls, emails, texts, and chats from pharmacies and clients related to prescriptions, prior authorizations, and labs in accordance with established service levels
• Troubleshoot e-prescription transmission issues to ensure medications are received by pharmacies without delay
• Process administrative medication tasks such as pharmacy transfers, brand-to-generic changes, and non-clinical prescription inquiries
• Track, document, and escalate missing prescriptions, refill needs, and symptom-related concerns to the RN or NP as appropriate
• Provide administrative support for lab requests, including GeneSight testing, EKGs, and other external diagnostics
• Upload lab results to the EMR for provider review
• Confirm completion of scheduled lab appointments and follow up with clients as needed
• Monitor and triage incoming faxes, uploading documents to client records and routing to the appropriate provider
• Ensure accurate, timely documentation of prescription, lab, and fax-related tasks in the EMR
• Prepare and organize draft notes in the EMR to support Nurse Practitioners with medication refills and follow-up care
• Process and manage release of information (ROI) requests, escalating complex cases to an RN when required
• Provide clients with treatment summaries or documentation from their medical record upon request
• Communicate with clients to provide updates on prescription or lab status, scheduling needs, and follow-up requirements
• Support RNs and NPs during urgent or crisis situations by carrying out delegated administrative tasks, such as contacting emergency services when directed
• Route requests appropriately to Care Team members and complete ad hoc tasks as delegated by RNs and NPs
• Consistently meet established KPIs and SLAs to ensure timely, accurate, and efficient nursing operations support

Nursing Operations Coordinator – Virtual Assistant

Nurse Practitioner

• Conduct initial evaluations
• Collaboratively develop treatment plans with clients for medication, therapy, or a combination of both
• Proactively follow up with clients at least monthly to assess efficacy of recommended interventions
• Provide ongoing care until treatment goals are achieved
• Perform tele-psychiatric visits for clients based in Indiana
• Provide combined medication and therapy appointments and various modalities of talk therapy
• Build an individual schedule within operating hours of 8 a.m. to 8 p.m., seven days a week
• Work collaboratively with advanced practice nurses and the broader expert team

Psychiatric Nurse Practitioner

• Perform tele-psychiatric visits for clients based in North Carolina
• Conduct initial evaluations
• Collaboratively develop treatment plans involving medication, therapy, or both
• Proactively follow up with clients at least monthly to assess treatment efficacy and ongoing care until goals are achieved
• Provide combined medication and therapy appointments
• Build an individual schedule within operating hours of 8 a.m. to 8 p.m., seven days a week

• Conduct initial evaluations with clients
• Collaboratively develop treatment plans for medication, therapy, or a combination of both
• Provide various modalities of talk therapy
• Proactively follow up with clients at least monthly
• Assess efficacy of recommended interventions and ongoing care
• Continue care until treatment goals are achieved
• Perform tele-psychiatric visits for clients based in Illinois
• Build a schedule within operating hours of 8 a.m. to 8 p.m., seven days a week

• Conduct initial evaluations with clients
• Collaboratively develop treatment plans involving medication, therapy, or both
• Proactively follow up with clients at least monthly to assess treatment efficacy and ongoing care
• Continue care until treatment goals are achieved
• Provide combined medication and therapy appointments
• Provide various modalities of talk therapy
• Perform tele-psychiatric visits for clients based in Delaware
• Build a flexible schedule within operating hours of 8 a.m. to 8 p.m., seven days a week
• Collaborate with advanced practice nurses and physician collaborators

• Conduct initial psychiatric evaluations
• Collaboratively develop treatment plans with clients for medication management, therapy, or a combination of both
• Proactively follow up with clients at least monthly to assess the efficacy of recommended interventions
• Provide ongoing care until treatment goals are achieved
• Provide various modalities of talk therapy in addition to medication management
• Build a thriving, high-volume telepsychiatry practice
• Manage a consistent full-time caseload within flexible operating hours

• Conduct initial evaluations
• Collaboratively develop treatment plans for medication, therapy, or both
• Proactively follow up with clients at least monthly
• Assess efficacy of recommended interventions and provide ongoing care until treatment goals are achieved
• Provide various modalities of talk therapy
• Perform tele-psychiatric visits for clients based in Illinois
• Build a personal schedule within operating hours of 8 a.m. to 8 p.m., seven days a week

• Conduct initial evaluations with clients
• Collaboratively develop treatment plans for medication, therapy, or a combination of both
• Proactively follow up with clients at least monthly to assess efficacy of recommended interventions
• Provide ongoing care until treatment goals are achieved
• Provide combined medication and therapy appointments
• Provide various modalities of talk therapy
• Perform tele-psychiatric visits for clients based in Indiana
• Build a personal schedule within operating hours of 8 a.m. to 8 p.m., seven days a week
• Work collaboratively with advanced practice nurses and the broader support team

• Perform tele-psychiatric visits for clients based in Oregon
• Conduct initial evaluations
• Collaboratively develop treatment plans with clients for medication, therapy, or a combination of both
• Proactively follow up with clients at minimum on a monthly basis
• Assess the efficacy of recommended interventions and ongoing care until treatment goals are achieved
• Provide various modalities of talk therapy
• Build a schedule within operating hours of 8 a.m. to 8 p.m., seven days a week
• Work collaboratively with advanced practice nurses

• Conduct initial evaluations
• Collaboratively develop treatment plans with clients for medication, therapy, or a combination of both
• Proactively follow up with clients at minimum on a monthly basis to assess efficacy of recommended interventions
• Provide ongoing care until treatment goals are achieved
• Provide various modalities of talk therapy
• Perform tele-psychiatric visits for clients based in Pennsylvania
• Build a personal schedule within operating hours of 8 a.m. to 8 p.m., seven days a week
• Collaborate with advanced practice nurses and the broader care team

• Conduct initial evaluations
• Collaboratively develop treatment plans for medication, therapy, or combined treatment
• Follow up with clients at least monthly to assess intervention efficacy and ongoing care
• Continue care until treatment goals are achieved
• Provide various modalities of talk therapy
• Perform tele-psychiatric visits for clients based in New York
• Build a personal schedule within operating hours of 8 a.m. to 8 p.m., seven days a week
• Collaborate with advanced practice nurses and physician collaborators

• Conduct initial evaluations with clients
• Collaboratively develop treatment plans involving medication, therapy, or both
• Proactively follow up with clients at least monthly to assess intervention efficacy and ongoing care
• Continue client care until treatment goals are achieved
• Provide tele-psychiatric visits for clients based in New Jersey
• Provide various modalities of talk therapy
• Build an individual schedule within Lavender’s operating hours

• Conduct initial evaluations with clients
• Collaboratively develop treatment plans involving medication, therapy, or a combination of both
• Proactively follow up with clients at least monthly to assess efficacy of recommended interventions
• Provide ongoing care until treatment goals are achieved
• Provide various modalities of talk therapy alongside medication management
• Perform tele-psychiatric visits for clients based in Nevada
• Build a personal schedule within operating hours of 8 a.m. to 8 p.m., seven days a week
• Work collaboratively with advanced practice nurses and the broader expert team

• Perform tele-psychiatric visits for clients based in Wisconsin
• Conduct initial evaluations
• Collaboratively develop treatment plans involving medication, therapy, or both
• Proactively follow up with clients at least monthly
• Assess efficacy of recommended interventions and ongoing care until treatment goals are achieved
• Provide combined medication and therapy appointments
• Provide various modalities of talk therapy
• Build an individual schedule within Lavender’s operating hours
• Collaborate with advanced practice nurses and the broader expert team

• Conduct initial evaluations with clients
• Collaboratively develop treatment plans involving medication, therapy, or both
• Proactively follow up with clients at least monthly
• Assess the efficacy of recommended interventions and ongoing care
• Continue care until treatment goals are achieved
• Provide combined medication and therapy appointments
• Perform tele-psychiatric visits for clients based in Delaware
• Build an individual schedule within operating hours of 8 a.m. to 8 p.m., seven days a week