Case Manager Team Lead – Pre-Litigation

LAW OFFICES OF MICHAEL P. MCCREADY, P.C.

. Provide daily direction, coaching, and support to assigned team members .

Posted 9/18/2026full-timeRemote • Colorado • United StatesSenior💰 $39 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in personal injury case management, including effective team leadership, performance monitoring, and process improvement. Proficient in managing caseloads while ensuring high standards of client communication and documentation.

Highest-signal resume keywords

Personal Injury Case ManagementTeam LeadershipQuality OversightSmartAdvocate ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementPerformance AnalysisDocumentation StandardsRisk PrioritizationFile AuditingMedical Treatment KnowledgeLiability UnderstandingInsurance Coverage KnowledgeEscalation ManagementProcess Improvement

Soft Skills

CoachingConstructive FeedbackOrganizationReliabilityDiscretion

Tools & Technologies

SmartAdvocateMicrosoft TeamsMicrosoft Office

Industry Keywords

Personal InjuryPre-LitigationClient CommunicationCase ProgressionWorkflow Management

About the role

Key responsibilities & impact

Provide daily direction, coaching, and support to assigned team members
Serve as an accessible resource through Teams and other firm communication channels
Conduct regular one on one meetings to review performance, priorities, development needs, and concerns
Review workloads, deadlines, and case progression to identify delays, risks, or support needs
Complete weekly file audits and provide clear, job related feedback
Monitor the quality and accuracy of case notes, client communication, medical treatment documentation, insurance information, case grading, and file development
Help team members prioritize competing demands and maintain accountability for established workflows and deadlines
Address routine client, carrier, workflow, and team escalations
Promptly elevate legal questions, significant case risks, missed deadlines, employee relations concerns, and matters requiring additional authority
Coordinate with attorneys, department leadership, HR, and supporting departments to resolve issues and maintain consistent operations
Support training, onboarding, knowledge sharing, and the continued development of Case Managers and supporting team members
Identify recurring workflow challenges and recommend practical process improvements
Maintain a strategically reduced caseload while meeting the same quality, documentation, and client service expectations required of the Case Manager role

Requirements

What you’ll need

At least three years of progressively responsible personal injury case management or pre litigation experience is preferred
Previous experience leading, mentoring, training, auditing, or providing quality oversight is preferred
Demonstrated ability to manage a personal caseload accurately and meet client contact, documentation, and case progression standards
Working knowledge of personal injury case flow, medical treatment, liability, insurance coverage, damages documentation, and common escalation points
Strong written and verbal communication skills, including the ability to provide direct and constructive feedback respectfully
Ability to analyze reports and file activity, recognize trends, prioritize risks, and follow through on corrective action
Proficiency with SmartAdvocate, Microsoft Teams, Microsoft Office, and related case management tools, or the ability to learn them quickly
A high level of organization, reliability, discretion, sound judgment, and accountability
High school diploma or equivalent required; additional education or relevant professional training is preferred