Field Customer Service Technician

LayerZero Power Systems

. Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $35 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electrical and electronic troubleshooting, service experience with electric power systems, and the ability to read diagrams and schematics. Committed to safety and customer support while maintaining detailed service records and participating in emergency response.

Highest-signal resume keywords

Electrical And Electronic TroubleshootingService Experience With Electric Power SystemsAbility To Read Diagrams And SchematicsProgramming Printed Circuit BoardsSafety Awareness And Electrical PPE Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical TroubleshootingService ExperienceReading DiagramsProgramming Printed Circuit BoardsPreventive MaintenanceCommissioningStartup ProceduresField Service WorkEmergency ResponseLayerZero System Maintenance

Soft Skills

Customer-First MindsetCollaborationCommitment To Safety

Tools & Technologies

LayerZero SystemPC Based Programs

Certifications & Qualifications

Associate Degree In Electrical FieldMilitary Training In Electronics

Industry Keywords

Static Transfer SwitchesPower Distribution EquipmentRemote Power PanelsElectrical SystemsPreventive MaintenanceField Service

About the role

Key responsibilities & impact

Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels
Provide customer support on site and via email and phone
Maintain timely and detailed service records in the LayerZero system
Provide emergency response for critical incidents
Participate in LayerZero 24/7 incident response through regularly scheduled time slots
Attend training at LayerZero headquarters in Aurora, Ohio
Perform field service work at customer sites throughout the US and Canada
Travel as required
Collaborate with engineers, marketers, and other professionals

Requirements

What you’ll need

Service experience with electric power systems – Required
Electrical and electronic troubleshooting skills – Required
Ability to read diagrams and schematics – Required
Familiarity with programming printed circuit boards via PC based programs – Required
Safety awareness and electrical PPE knowledge – Required
Clean driving record – Required
Electronics or electrical training from military service – Preferred
Associate degree in electrical field – Preferred
Military training in electronics or electrical systems
Ability to travel to customer sites throughout the US and Canada
Availability for occasional weekend or holiday work
Strong electrical troubleshooting abilities
Customer-first mindset
Commitment to safety

Benefits

Comp & perks

Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO
10 paid holidays
2 floating holidays
Personal and professional development opportunities
Opportunities to improve skills and advance your career