Field Customer Service Technician

LayerZero Power Systems

. Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment .

Posted 10/27/2026full-timeNew Albany • Ohio • United StatesMid-LevelSenior💰 $35 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in servicing electric power systems, including troubleshooting electrical and electronic components, while maintaining safety standards and effective communication with customers. Proficient in reading diagrams and schematics, with a commitment to providing timely and detailed service records.

Highest-signal resume keywords

Service Experience With Electric Power SystemsElectrical And Electronic Troubleshooting SkillsAbility To Read Diagrams And SchematicsFamiliarity With Programming Printed Circuit BoardsSafety Awareness And Electrical PPE Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical TroubleshootingElectronic TroubleshootingReading DiagramsReading SchematicsProgramming Printed Circuit BoardsPreventive MaintenanceService Records MaintenanceEmergency ResponseField Service WorkCustomer Support

Soft Skills

Communication SkillsCustomer Service SkillsProblem-Solving Skills

Tools & Technologies

LayerZero EquipmentStatic Transfer SwitchesPower Distribution EquipmentRemote Power Panels

Certifications & Qualifications

Associate Degree In Electrical FieldMilitary Training In Electronics

Industry Keywords

Electric Power SystemsElectrical SafetyPreventive MaintenanceField ServiceIncident Response

About the role

Key responsibilities & impact

Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment
Service static transfer switches, power distribution equipment, and remote power panels
Provide customer support on site and via email and phone
Maintain timely and detailed service records in the LayerZero system
Provide emergency response for critical incidents
Participate in regularly scheduled time slots for LayerZero’s 24/7 incident response
Attend training at LayerZero Headquarters in Aurora, Ohio
Perform field service work at customer sites through the US and Canada

Requirements

What you’ll need

Service experience with electric power systems – Required
Electrical and electronic troubleshooting skills – Required
Ability to read diagrams and schematics – Required
Familiarity with programming printed circuit boards via PC based programs – Required
Safety awareness and electrical PPE knowledge – Required
Clean driving record – Required
Electronics or electrical training from military service – Preferred
Associate degree in electrical field – Preferred
Military training in electronics or electrical systems
Willingness and ability to travel to customer sites throughout the US and Canada
Availability for weekend or holiday work when required

Benefits

Comp & perks

Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO
10 paid holidays
2 floating holidays
Personal and professional development opportunities
Opportunities to improve skills and advance career