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Field Customer Service Technician
LayerZero Power Systems. Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing electric power systems, including troubleshooting electrical and electronic components, and maintaining safety standards. Proficient in reading diagrams and schematics, with a strong commitment to customer support and emergency response.
Highest-signal resume keywords
Service Experience With Electric Power SystemsElectrical And Electronic Troubleshooting SkillsAbility To Read Diagrams And SchematicsFamiliarity With Programming Printed Circuit BoardsSafety Awareness And Electrical PPE Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical TroubleshootingElectronic TroubleshootingReading DiagramsReading SchematicsProgramming Printed Circuit Boards
Soft Skills
Customer SupportEmergency ResponseCommunication
Tools & Technologies
LayerZero SystemStatic Transfer SwitchesPower Distribution EquipmentRemote Power Panels
Certifications & Qualifications
Associate Degree In Electrical FieldMilitary Training In Electronics
Industry Keywords
Electric Power SystemsPreventive MaintenanceField Service WorkSafety StandardsTravel Requirements
About the role
Key responsibilities & impact- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment
- Service static transfer switches
- Service power distribution equipment
- Service remote power panels
- Provide customer support on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Participate in LayerZero 24/7 incident response through regularly scheduled time slots for 1-844-855-5977
- Attend training at LayerZero headquarters in Aurora, Ohio
- Perform field service work at customer sites throughout the US and Canada
- Travel as required
Requirements
What you’ll need- Service experience with electric power systems – Required
- Electrical and electronic troubleshooting skills – Required
- Ability to read diagrams and schematics – Required
- Familiarity with programming printed circuit boards via PC based programs – Required
- Safety awareness and electrical PPE knowledge – Required
- Clean driving record – Required
- Electronics or electrical training from military service – Preferred
- Associate degree in electrical field – Preferred
- Military training in electronics or electrical systems
- Willingness and ability to travel
- Availability for occasional weekend or holiday work
- Must work at customer sites through the US and Canada
Benefits
Comp & perks- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO
- 10 paid holidays
- 2 floating holidays
- Personal and professional development opportunities
- Opportunities to improve skills and advance your career