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About the role
Key responsibilities & impact- Define and own the end-to-end AI operational model from development and evaluation through deployment, monitoring, lifecycle management, and retirement
- Establish consistent operational standards across AI initiatives, agents, teams, and business lines
- Oversee production readiness for AI models, agents, and applications, including testing, documentation, validation coordination, access control, deployment controls, and performance monitoring
- Establish evaluation practices for generative AI applications
- Partner with engineering, data science, and security teams to threat-model and harden generative AI systems, including RAG applications and tool-connected agents
- Address prompt injection, jailbreaks, sensitive data exposure, unsafe outputs, and unauthorized access risks
- Monitor production AI systems' performance, data quality, usage, and security
- Identify behavioral changes and coordinate remediation
- Implement governance for explainability, documentation, human oversight, and accountability
- Support internal and external reviews of AI systems and processes
- Coordinate AI operational matters across technology, business, and control functions
- Report operational health, risks, and dependencies to senior management
- Build relationships with advisory teams, investment professionals, and senior leaders to ensure solutions are fit for purpose
Requirements
What you’ll need- 10 or more years of experience leading technology operations, platform operations, or data/analytics operations
- Direct experience supporting AI, machine learning, or advanced analytics systems in production environments
- Experience with operational risk, controls, and governance principles for AI, machine learning, or advanced analytics systems
- Proven ability to lead cross-functional teams in complex organizational settings
- Exceptional communication and influencing abilities
- Experience designing or leading AI or analytics operating models at scale strongly preferred
- Background in engineering, data science, or technology risk earlier in career
Benefits
Comp & perks- Comprehensive, competitive benefits
- Employee health and well-being support
- Individualized employee experience supporting balance between career, family, and community
- Career development investment
- Potential incentive compensation
