Customer Success Specialist

LBMX

. Identify and engage appropriate decision-makers at partner organizations using the CRM, LinkedIn, and existing internal contacts .

Posted 10/14/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$55,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and engagement, with a focus on driving value and growth through effective communication and problem-solving. Proficient in managing multiple projects and maintaining accurate customer data to enhance satisfaction and retention.

Highest-signal resume keywords

Customer Relationship ManagementVerbal Communication SkillsIssue ResolutionProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementCustomer EngagementOnboardingIssue Resolution

Soft Skills

Verbal CommunicationRelationship BuildingDetail-OrientedProblem-SolvingSelf-Motivated

Tools & Technologies

CRM SoftwareMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft Teams

Industry Keywords

Customer SatisfactionCustomer RetentionProactive OutreachDecision-MakingSupply Cloud Platform

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Identify and engage appropriate decision-makers at partner organizations using the CRM, LinkedIn, and existing internal contacts
Lead customer meetings to gather requirements, provide project updates, and ensure alignment throughout engagements
Uncover unrealized opportunities and partner with customers to drive additional value and growth
Analyze trading partner data and develop presentations to encourage greater engagement on the LBMX Supply Cloud platform
Proactively manage and resolve issues as a customer advocate
Become a subject matter expert on all aspects of the Supply Cloud platform
Deliver a professional, customer-first service that exceeds expectations
Partner with the internal sales team to address and resolve customer challenges
Maintain accurate and up-to-date customer data in the CRM
Meet job metrics related to customer interactions and touchpoints
Perform other duties as assigned

Requirements

What you’ll need

Strong verbal communication skills with the ability to build rapport over the phone and through video platforms such as Microsoft Teams
Skilled at developing relationships and influencing partner decision-making
Experience in onboarding, proactive outreach, issue resolution, and identifying expansion opportunities to drive long-term customer satisfaction and retention
Detail-oriented with strong problem-solving and prevention skills
Capable of managing multiple projects from start to finish while effectively prioritizing to meet deadlines
Proficient in using standard business software, including Microsoft Excel, Outlook, and Word
Eager and adaptable, with a willingness to take on new responsibilities
Self-motivated and dependable, with a proven ability to work independently in a professional setting
Fluent in English (reading and writing)

Benefits

Comp & perks

Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
Company matched GRSP contributions
Flexible summer hours and a strong commitment to work-life balance
Education subsidies to support your professional growth
Maternity, Parental, and Compassionate Care Leave top-up program
$500 new hire home office allowance