LBMX

Product Designer

• Own the end-to-end user experience across LBMX’s product portfolio
• Plan, run, and synthesize ongoing user research, including usability testing, journey mapping, and benchmarking
• Drive empathy for users across Product Management and Engineering
• Build and maintain a reusable research repository
• Own and maintain LBMX’s design system in Figma, aligned with the coded component library
• Create templates, guidance, and AI prompts for non-designers to produce on-standard wireframes and prototypes
• Partner with Product Managers on wireframes and prototypes
• Design in-product onboarding, first-run flows, empty states, walkthroughs, tooltips, and contextual help
• Champion accessibility and obtain WCAG 2.1 AA conformance across products
• Partner with Engineering during build and verify shipped work matches the design
• Gather post-launch usability feedback and recommend improvements
• Maintain a prioritized backlog of experience debt and proactively propose UX solutions
• Support platform modernization by defining how legacy experiences should evolve
• Use AI-assisted tools for research synthesis, prototyping, design exploration, and documentation
• Coach Product Managers and other non-designers in design thinking, usability, and AI-assisted design practices
• Perform other duties as assigned

Explore Product Design Lead – UI/UX at LBMX. Review requirements and application details.

Product Design Lead – UI/UX

Customer Success Manager

• Identify and engage appropriate decision-makers at partner organizations using the CRM, LinkedIn, and existing internal contacts
• Lead customer meetings to gather requirements, provide project updates, and ensure alignment throughout engagements
• Uncover unrealized opportunities and partner with customers to drive additional value and growth
• Analyze trading partner data and develop presentations to encourage greater engagement on the LBMX Supply Cloud platform
• Proactively manage and resolve issues as a customer advocate
• Become a subject matter expert on all aspects of the Supply Cloud platform
• Deliver a professional, customer-first service that exceeds expectations
• Partner with the internal sales team to address and resolve customer challenges
• Maintain accurate and up-to-date customer data in the CRM
• Meet job metrics related to customer interactions and touchpoints
• Perform other duties as assigned

Explore Customer Success Specialist at LBMX. Review requirements and application details.