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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement and business transformation, with a strong focus on governance frameworks and operational excellence. Capable of designing and implementing KPIs, facilitating workshops, and driving alignment across diverse stakeholders.
Highest-signal resume keywords
Process ImprovementBusiness TransformationLean MethodologySix SigmaProcess Mapping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingProcess RedesignKPI DevelopmentPerformance AnalyticsContinuous ImprovementOperational ExcellenceGovernance FrameworksBusiness Process ManagementChange ManagementData Analysis
Soft Skills
Stakeholder EngagementInfluencing SkillsFacilitation SkillsCommunication SkillsCollaboration
Tools & Technologies
RPAWorkflow ToolsProject Management ToolsPerformance DashboardsManagement Reporting
Industry Keywords
Public SectorRegulated EnvironmentsTransformation ProgrammesControlled Delivery EnvironmentsAuditability
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Analyse current-state processes to identify inefficiencies, risks, and improvement opportunities
- Facilitate process mapping and design workshops with business stakeholders
- Define, document, and support future-state processes, standards, and operating procedures
- Drive process standardisation, consistency, and alignment with organisational governance frameworks
- Establish a structured continuous improvement framework across the organisation
- Identify and prioritise process improvement initiatives aligned to business value
- Design and implement process performance KPIs and metrics to track outcomes and measure success
- Embed a culture of ongoing optimisation and operational excellence
- Collaborate with Project Managers and Business Analysts to enable effective delivery of transformation programmes
- Ensure process changes are effectively implemented and embedded within projects
- Support business readiness, adoption, and transition of process changes to operations
- Provide input into change impact assessments and implementation planning
- Ensure processes align with the BTO governance framework and organisational standards
- Support preparation of artefacts for governance forums, including steering committees and checkpoints
- Ensure auditability, traceability, and documentation of process changes
- Maintain oversight of process compliance and control effectiveness
- Partner with business owners to define requirements and improvement opportunities
- Facilitate workshops, working groups, and cross-functional collaboration
- Act as a key interface between Business, IT, and Transformation teams
- Communicate process changes clearly to ensure alignment and adoption
- Coordinate the design of current-state and future-state operating processes
- Establish standardised procedures, controls, and process documentation
- Develop and prioritise a continuous improvement roadmap and transformation backlog
- Deliver KPI dashboards, performance analytics, and management reporting
- Provide governance reporting and decision-making support for leadership forums
Requirements
What you’ll need- 5–7 years’ experience in process improvement, business transformation, or operational excellence roles
- Proven experience in process mapping and redesign, including Lean, Six Sigma, or BPM methodologies
- Experience working within structured project delivery or transformation environments
- Strong understanding of governance frameworks and controlled delivery environments
- Experience within public sector or regulated environments (desirable)
- Exposure to digital transformation and automation, including RPA and workflow tools (desirable)
- Familiarity with project delivery frameworks and PMO environments (desirable)
- Strong capability in analysing, designing, and improving end-to-end business processes with a focus on efficiency and control
- Proven ability to engage, influence, and build credibility across senior and operational stakeholders
- Experience leading workshops, shaping discussions, and driving alignment and consensus across diverse groups
- Experience defining KPIs, interpreting data, and using insights to improve performance
- Ability to translate transformation concepts into clear, concise, and accessible messaging
- Ability to work across multiple functions and work streams to deliver successful outcomes
Benefits
Comp & perks- Equal opportunities employer
- Commitment to promoting and supporting a diverse and inclusive workforce
- Reasonable accommodation as required