Operations

• Analyse current-state processes to identify inefficiencies, risks, and improvement opportunities
• Facilitate process mapping and design workshops with business stakeholders
• Define, document, and support future-state processes, standards, and operating procedures
• Drive process standardisation, consistency, and alignment with organisational governance frameworks
• Establish a structured continuous improvement framework across the organisation
• Identify and prioritise process improvement initiatives aligned to business value
• Design and implement process performance KPIs and metrics to track outcomes and measure success
• Embed a culture of ongoing optimisation and operational excellence
• Collaborate with Project Managers and Business Analysts to enable effective delivery of transformation programmes
• Ensure process changes are effectively implemented and embedded within projects
• Support business readiness, adoption, and transition of process changes to operations
• Provide input into change impact assessments and implementation planning
• Ensure processes align with the BTO governance framework and organisational standards
• Support preparation of artefacts for governance forums, including steering committees and checkpoints
• Ensure auditability, traceability, and documentation of process changes
• Maintain oversight of process compliance and control effectiveness
• Partner with business owners to define requirements and improvement opportunities
• Facilitate workshops, working groups, and cross-functional collaboration
• Act as a key interface between Business, IT, and Transformation teams
• Communicate process changes clearly to ensure alignment and adoption
• Coordinate the design of current-state and future-state operating processes
• Establish standardised procedures, controls, and process documentation
• Develop and prioritise a continuous improvement roadmap and transformation backlog
• Deliver KPI dashboards, performance analytics, and management reporting
• Provide governance reporting and decision-making support for leadership forums

LDA

Process Manager