LeafLink

Account Manager

• Serve as the primary relationship owner for a portfolio of 100–200 licensed cannabis businesses
• Build and maintain long-term client relationships through regular communication, account reviews, and strategic consultations
• Identify client needs and recommend appropriate banking and payment solutions
• Manage client inquiries, escalations, and service requests while ensuring timely resolution
• Coordinate with Compliance, Operations, Product, and Sales teams to deliver a high-quality client experience
• Conduct periodic business reviews to assess client satisfaction, operational changes, and growth opportunities
• Identify growth and expansion opportunities while monitoring churn risk and mitigating customer loss
• Ensure client activities align with cannabis banking regulations, BSA requirements, AML policies, KYC standards, and state cannabis regulations
• Maintain awareness of evolving cannabis regulatory requirements and communicate relevant changes to clients
• Deepen client relationships and expand adoption of Dama Financial products and LeafLink services
• Support client retention initiatives and portfolio growth objectives
• Monitor industry trends, market developments, and competitive activity
• Participate in industry events, trade shows, and networking opportunities

Banking Relationship Manager

Financial Crime

• Own end-to-end financial crimes investigations across a diverse cannabis client portfolio
• Serve as subject matter expert on FinCEN guidance, state-level MRB regulations, and cannabis banking typologies
• Monitor and investigate AML alerts generated across multiple program partners
• Conduct due diligence and ongoing monitoring of cannabis clients, including risk assessments
• Prepare partner marijuana-specific SAR reports in accordance with FinCEN guidance, distinguishing limited, priority, and termination filings
• Support development and calibration of transaction-monitoring rules tailored to specific typologies
• Administer end-to-end Cannabis Related Business onboarding and ongoing monitoring, including cannabis-specific reviews, license verifications, and beneficial ownership analysis
• Conduct regular CRB account reviews, validating cash deposits, sales activity, and transaction patterns consistent with licensed operations
• Support partner bank regulatory examinations and internal/external audits; prepare materials and respond to examiner inquiries
• Monitor and investigate alerts related to negative news, OFAC and PEP screening, and license violations

Banking Relationship Manager

Senior BSA/AML Analyst