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Leafworks - Zendesk's DACH Partner of the year

IT Consultant

Leafworks - Zendesk's DACH Partner of the year

. Provide strategic and technical consulting on cloud software for Customer Success .

Posted 9/17/2026full-timeRemote • Germany, Switzerland, Austria, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cloud software integration and strategic customer management, with a strong focus on optimizing customer success processes and building long-term relationships. Proficient in utilizing Zendesk for effective customer support and management.

Highest-signal resume keywords
Cloud Software IntegrationZendesk AdministrationStrategic Customer ManagementCustomer Success ProcessesNative-Level German Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
API DocumentationCustomer OnboardingCustomer RenewalOptimization OpportunitiesArtificial Intelligence Knowledge
Soft Skills
Independent Working StyleConfident MannerProactive Problem Solving
Tools & Technologies
Zendesk
Industry Keywords
Customer SuccessCustomer SupportLong-Term RelationshipsValue and Growth

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Provide strategic and technical consulting on cloud software for Customer Success
  • Implement and optimize software solutions for sustainable customer support and success
  • Build and maintain long-term customer relationships with a focus on value and growth
  • Proactively identify optimization opportunities throughout the customer journey
  • Act as the interface between customers and the development team
  • Develop creative solutions and provide ideas for modern IT and Customer Success processes

Requirements

What you’ll need
  • Sound technical understanding of cloud software integration, including API documentation
  • Interest in modern Customer Success processes
  • Extensive experience in strategic customer management, from onboarding through renewal
  • Strong understanding of long-term customer support and development
  • Advanced Zendesk skills
  • At least 3–5 years of experience, ideally as a Zendesk Administrator
  • Knowledge of artificial intelligence (AI) is a major plus
  • Ability to proactively identify opportunities and challenges in customer management
  • Native-level German proficiency
  • Very good command of English
  • Independent, ambitious working style and confident manner
  • Reside in Germany, Switzerland, Austria, or Spain
  • No specific educational background required; applicants from all educational backgrounds are welcome

Benefits

Comp & perks
  • 100% remote work
  • Flexible working hours and self-managed schedule
  • Work equipment provided
  • Professional development, training, and courses
  • Regular discussions and feedback meetings
  • Challenging projects
  • Long-term collaboration
  • No fixed-term employment contracts
  • Coworking opportunities
  • Team events in Germany and abroad
  • Onboarding with an onboarding buddy from day one