Leafworks - Zendesk's DACH Partner of the year

Account Manager

• Take end-to-end responsibility for and actively develop selected key accounts
• Understand customer requirements, challenges, and future needs, and derive account plans from them
• Identify revenue potential and develop cross-selling and upselling opportunities
• Build and develop relationships with relevant stakeholders and decision-makers, up to IT and C-level
• Develop opportunities and suitable solutions together with Consulting and Technology
• Assume commercial responsibility from opportunity identification through proposals and negotiations to closing
• Conduct strategic customer meetings and position Leafworks early on relevant topics
• Keep a close eye on long-term customer value and account profitability
• Manage the account pipeline, forecasting, and CRM/HubSpot maintenance
• Develop selected existing customers into long-term, profitable strategic partnerships within 18–24 months
• Establish a structured key account management function

Key Account Manager, B2B

Consultant

• Provide strategic and technical consulting on cloud software for Customer Success
• Implement and optimize software solutions for sustainable customer support and success
• Build and maintain long-term customer relationships with a focus on value and growth
• Proactively identify optimization opportunities throughout the customer journey
• Act as the interface between customers and the development team
• Develop creative solutions and provide ideas for modern IT and Customer Success processes

Key Account Manager, B2B

IT Consultant