IT Consultant

Leafworks - Zendesk's DACH Partner of the year

. Strategic and technical consulting on cloud software in the Customer Success area .

Posted 10/15/2026full-timeRemote • Germany, Switzerland, Austria, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cloud software integration and strategic customer management, with a strong focus on optimizing customer success processes and building long-term relationships. Proficient in Zendesk administration and possesses native-level German and very good English communication skills.

Highest-signal resume keywords

Cloud Software IntegrationZendesk ExpertiseStrategic Customer ManagementProactive Customer EngagementNative-Level German Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

API DocumentationCustomer Success ProcessesArtificial Intelligence KnowledgeOnboarding ExperienceRenewal Management

Soft Skills

Problem SolvingConfident MannerAmbitionIndependent Work

Industry Keywords

Customer Journey OptimizationLong-Term Customer EngagementInternational CollaborationKnowledge Sharing

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Strategic and technical consulting on cloud software in the Customer Success area
Implementing and optimizing software solutions for sustainable customer support
Building and maintaining long-term customer relationships with a focus on value and growth
Proactively identifying optimization opportunities throughout the customer journey
Acting as the interface between customers and the development team
Developing creative solutions and driving modern IT and Customer Success processes
Collaborating with an international team
Participating in regular knowledge-sharing and feedback sessions

Requirements

What you’ll need

In-depth technical understanding of cloud software integration, including API documentation
Interest in modern Customer Success processes
Extensive experience in strategic customer management, from onboarding through renewal
Strategic mindset and a strong understanding of long-term customer engagement and development
Strong Zendesk expertise, with at least 3–5 years of experience, ideally as an administrator
Knowledge of Artificial Intelligence (AI) is a major advantage
Proactive approach to customer management and ability to independently derive and implement initiatives
Native-level German proficiency
Very good English skills
Outside-the-box problem solver
Confident manner, ambition, and ability to work independently
Based in Germany, Switzerland, Austria, or Spain
No cover letter required; CV/resume is sufficient

Benefits

Comp & perks

Permanent employment contract
100% remote work
Flexible working hours; employees can organize their own working time
Work equipment provided
Professional development, training, and educational opportunities
Regular knowledge-sharing and feedback sessions
Co-working opportunities and team events in Germany and abroad
Onboarding with an onboarding buddy from day one
Long-term collaboration
No dress code