Key Account Manager, B2B

Leafworks - Zendesk's DACH Partner of the year

. Take end-to-end responsibility for and actively develop selected key accounts .

Posted 10/3/2026full-timeRemote • GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Key Account Management, focusing on developing strategic partnerships and driving revenue through cross-selling and upselling. Proficient in managing stakeholder relationships and maintaining account profitability through structured account and pipeline management.

Highest-signal resume keywords

B2B Key Account ManagementCommercial NegotiationsCross-Selling and UpsellingCRM ManagementFluency in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales ExperienceOpportunity IdentificationConsultative Sales ApproachStakeholder ManagementPipeline ManagementForecastingProposal DevelopmentClosing DealsLong-Term Consulting Models

Soft Skills

Entrepreneurial MindsetStrong Sense of Ownership

Tools & Technologies

CRMHubSpot

Industry Keywords

B2B SolutionsCustomer ExperienceCustomer ServiceIT BackgroundSaaS BackgroundConsulting BackgroundManaged Services ModelsEnterprise Customers

About the role

Key responsibilities & impact

Take end-to-end responsibility for and actively develop selected key accounts
Understand customer requirements, challenges, and future needs, and derive account plans from them
Identify revenue potential and develop cross-selling and upselling opportunities
Build and develop relationships with relevant stakeholders and decision-makers, up to IT and C-level
Develop opportunities and suitable solutions together with Consulting and Technology
Assume commercial responsibility from opportunity identification through proposals and negotiations to closing
Conduct strategic customer meetings and position Leafworks early on relevant topics
Keep a close eye on long-term customer value and account profitability
Manage the account pipeline, forecasting, and CRM/HubSpot maintenance
Develop selected existing customers into long-term, profitable strategic partnerships within 18–24 months
Establish a structured key account management function

Requirements

What you’ll need

Several years of experience in B2B key account management or strategic account management
Hands-on sales experience, including commercial negotiations and closing deals
Proven experience actively developing existing customers and driving cross-selling and upselling
Experience with complex or consultative B2B solutions or services
Ability to identify customer needs and revenue potential and turn them into concrete opportunities
Experience managing stakeholders at different decision-making levels
Experience with structured account, pipeline, and CRM management
Fluency in German and English
Entrepreneurial mindset, strong sense of ownership, and a consultative sales approach
Software/SaaS background is a plus
Consulting background is a plus
Customer Experience/Customer Service background is a plus
IT/technology background is a plus
Experience with long-term consulting or managed services models is a plus
Experience working with enterprise customers is a plus

Benefits

Comp & perks

100% remote work
Flexible working hours and self-managed schedules
Coworking opportunities near employees
Work equipment provided
Professional development, training, and educational opportunities
Regular team exchanges and feedback discussions
Challenging projects
Permanent employment contracts with no fixed end date
Team coworking sessions and events in Germany and abroad
Onboarding with an onboarding buddy from day one