Key Account Manager, B2B

Leafworks - Zendesk's DACH Partner of the year

. Take end-to-end responsibility for and actively develop selected key accounts .

Posted 10/22/2026full-timeRemoteJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B Key Account Management, focusing on developing long-term strategic partnerships and driving revenue through consultative sales approaches. Proficient in managing stakeholder relationships and utilizing CRM tools for effective account and pipeline management.

Highest-signal resume keywords

B2B Key Account ManagementCommercial NegotiationsCross-SellingStakeholder ManagementCRM Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSales ExperienceRevenue IdentificationConsultative SalesProposal Development

Soft Skills

Entrepreneurial MindsetStrong Sense of Ownership

Tools & Technologies

CRMHubSpot

Industry Keywords

Customer ExperienceIT SectorManaged ServicesEnterprise CustomersConsulting

About the role

Key responsibilities & impact

Take end-to-end responsibility for and actively develop selected key accounts
Understand customer requirements, challenges, and future needs, and derive account plans from them
Identify revenue potential and develop cross-selling and upselling opportunities
Build and develop relationships with relevant stakeholders and decision-makers, including IT and C-level contacts
Develop opportunities and suitable solution approaches together with Consulting and Technology
Take commercial responsibility from opportunity identification through proposals and negotiations to closing
Conduct strategic customer meetings and position Leafworks early on relevant topics
Maintain a focus on long-term customer value and account profitability
Manage the account pipeline and forecasting, and maintain CRM/HubSpot records
Develop selected existing customers into long-term, profitable strategic partnerships within 18–24 months
Establish a structured key account management approach

Requirements

What you’ll need

Several years of experience in B2B key account management or strategic account management
Practical sales experience, including commercial negotiations and closing deals
Proven experience actively developing existing customers and driving cross-selling and upselling
Experience with complex or consultative B2B solutions or services
Ability to identify customer needs and revenue potential and turn them into concrete opportunities
Experience managing stakeholders at different levels of decision-making
Experience with structured account, pipeline, and CRM management
Fluency in German and English
Entrepreneurial mindset, strong sense of ownership, and a consultative sales approach
Software/SaaS background (optional)
Consulting background (optional)
Experience in customer experience or customer service (optional)
Experience in the IT or technology sector (optional)
Experience with long-term consulting or managed services models (optional)
Experience with enterprise customers (optional)

Benefits

Comp & perks

Permanent employment contract
40 hours per week
24 days of annual leave
100% remote work
Flexible working hours
Work equipment provided
Professional development, training, and educational programs
Regular communication and feedback sessions
Long-term collaboration
Co-working opportunities and team events in Germany and abroad
Onboarding with an onboarding buddy from day one