Technical Support Specialist

LeanData

. Own and resolve complex technical escalations requiring deep product, log, and environment analysis .

Posted 9/16/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex technical issues, particularly with Salesforce, API integrations, and AI-powered product features. Strong analytical skills and the ability to communicate technical concepts clearly to non-technical stakeholders are essential.

Highest-signal resume keywords

Salesforce ExperienceAPI Integration TroubleshootingAnalytical SkillsTechnical CommunicationBug Reporting and Validation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ApexSOQLLog AnalysisDatabase TroubleshootingTest Script DevelopmentError HandlingRate LimitsPayloadsAI Product TroubleshootingGTM Strategies

Soft Skills

Detail-OrientedCreative Problem SolvingOrganizational SkillsAdaptabilityMentoring

Tools & Technologies

Salesforce ReportingBI Tools

Industry Keywords

Technical SupportProduct ManagementDevelopment CollaborationQA SupportCustomer Guidance

About the role

Key responsibilities & impact

Own and resolve complex technical escalations requiring deep product, log, and environment analysis
Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or formal engineering handoff
Serve as a technical resource and mentor for Level 1 support staff
Translate complex product issues into clear, business-relevant guidance for customers
Troubleshoot customer API integrations, including REST, webhooks, authentication, payloads, rate limits, and error handling
Configure and troubleshoot AI-powered product features, escalating unresolved or ambiguous model-behavior issues to Engineering
Read and debug code to reproduce issues and build simple test scripts to speed diagnosis
Review logs, queries, and configurations to pinpoint failures
File reproducible bug reports, partner with Development on root cause, and support QA in validating fixes
Surface recurring customer pain points to Product and management
Document root causes, workarounds, and solutions in knowledge base articles

Requirements

What you’ll need

2–5 years of relevant work experience in technical support
Hands-on Salesforce experience, including Apex jobs, SOQL, common platform errors, and governor limits
Proficiency with Salesforce reporting
Solid analytical and troubleshooting skills across logs, databases, and integrations
Strong written and verbal communication, with the ability to translate technical detail for non-technical audiences
Experience partnering with Development, QA, or Product, including filing reproducible bugs and validating fixes
Ability to understand and deconstruct technical products and platforms
Creative, resourceful, detail-oriented, and highly organized
Comfort working with shifting priorities and tight timelines in a growth-stage environment
Bachelor’s degree from a reputable university
Familiarity with reporting or BI tools beyond Salesforce is a bonus
Knowledge of GTM strategies is a bonus
Exposure to troubleshooting AI- or ML-powered product features is a bonus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LeanData Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤝 B2B 💰 $27.5M Series C on 2019-03 SaaS
B2B LeanData is a leading provider of modern revenue orchestration solutions designed specifically for today’s growth leaders in the B2B space. Their Revenue Orchestration Platform leverages No-Code Automation to streamline the coordination of various sales processes, enhancing the effectiveness of revenue teams. By helping organizations transform buyer signals into purchasing decisions, LeanData ensures that companies can operate with precision, alignment, and operational excellence, thus improving buyer experiences. Technical Support Specialist Job not on LinkedIn 🔥 3 minutes ago 🌵 Arizona, California, +5 more states – Remote 💵 $70k - $90k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor 👻 Ghost score 6% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and resolve complex technical escalations requiring deep product, log, and environment analysis
Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or formal engineering handoff
Serve as a technical resource and mentor for Level 1 support staff
Translate complex product issues into clear, business-relevant guidance for customers
Troubleshoot customer API integrations, including REST, webhooks, authentication, payloads, rate limits, and error handling
Configure and troubleshoot AI-powered product features, escalating unresolved or ambiguous model-behavior issues to Engineering
Read and debug code to reproduce issues and build simple test scripts to speed diagnosis
Review logs, queries, and configurations to pinpoint failures
File reproducible bug reports, partner with Development on root cause, and support QA in validating fixes
Surface recurring customer pain points to Product and management
Document root causes, workarounds, and solutions in knowledge base articles 🎯 Requirements
2–5 years of relevant work experience in technical support
Hands-on Salesforce experience, including Apex jobs, SOQL, common platform errors, and governor limits
Proficiency with Salesforce reporting
Solid analytical and troubleshooting skills across logs, databases, and integrations
Strong written and verbal communication, with the ability to translate technical detail for non-technical audiences
Experience partnering with Development, QA, or Product, including filing reproducible bugs and validating fixes
Ability to understand and deconstruct technical products and platforms
Creative, resourceful, detail-oriented, and highly organized
Comfort working with shifting priorities and tight timelines in a growth-stage environment
Bachelor’s degree from a reputable university
Familiarity with reporting or BI tools beyond Salesforce is a bonus
Knowledge of GTM strategies is a bonus
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