LeanData

Product Manager

• Own product direction and decide what ships, its order, and what gets cut
• Resolve ambiguous product, system behavior, and interaction-model problems
• Build prototypes and working examples
• Work directly with RevOps and marketing operations leaders in their environments
• Drive design-partner interactions and product iteration
• Define correct agent behavior
• Build golden sets and meaningful evaluations
• Read traces and develop intuition about live agent behavior
• Characterize failures involving prompts, tools, context, or the product
• Design permissions, approvals, recovery paths, and audit trails
• Navigate integration with Salesforce and other data systems

Principal Product Manager, Agents

IT Support

• Own and resolve complex technical escalations requiring deep product, log, and environment analysis
• Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or formal engineering handoff
• Serve as a technical resource and mentor for Level 1 support staff
• Translate complex product issues into clear, business-relevant guidance for customers
• Troubleshoot customer API integrations, including REST, webhooks, authentication, payloads, rate limits, and error handling
• Configure and troubleshoot AI-powered product features, escalating unresolved or ambiguous model-behavior issues to Engineering
• Read and debug code to reproduce issues and build simple test scripts to speed diagnosis
• Review logs, queries, and configurations to pinpoint failures
• File reproducible bug reports, partner with Development on root cause, and support QA in validating fixes
• Surface recurring customer pain points to Product and management
• Document root causes, workarounds, and solutions in knowledge base articles

Principal Product Manager, Agents

Technical Support Specialist