Client Success Manager

LeanTaaS

. Work closely with iQueue for Operating Rooms Implementation, Product, and Data Engineering teams to implement LeanTaaS' iQueue software .

Posted 10/2/2026full-timeSanta Clara • California • United StatesJunior💰 $130,187 - $130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing healthcare software data using SQL, Tableau, and Excel to drive operational improvements and client retention. Proficient in training stakeholders and communicating actionable insights to enhance product engagement and value.

Highest-signal resume keywords

SQLTableauExcelHealthcare Software AnalysisMaster's Degree in Business Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementChange ManagementOperational ExcellenceClient Engagement

Soft Skills

CommunicationRelationship BuildingCollaborationTrainingConsultation

Tools & Technologies

IQueue SoftwareGoogle Analytics

Industry Keywords

Healthcare SoftwareProduct DevelopmentClient RetentionMarketing ExperienceData Metrics

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Work closely with iQueue for Operating Rooms Implementation, Product, and Data Engineering teams to implement LeanTaaS' iQueue software
Improve processes at new and existing clients
Analyze raw data from clients’ healthcare software to detect trends and patterns and provide actionable takeaways
Use SQL, Tableau, and Excel to analyze software usage and identify engagement and upselling opportunities
Increase client value and ensure retention
Master the healthcare software industry and iQueue for OR product suite
Train cross-functional client stakeholders on product features
Serve as subject-matter expert and handle sensitive discussions to implement change management and improve operational processes
Create internal- and external-facing communications, product resources, and reports about client data, health, and engagement
Consult with hospital leadership to set operational excellence goals, interpret data metrics, recommend improvements, and demonstrate product ROI
Build and cultivate relationships with existing hospital clients across the organization
Collaborate with Product and Design teams to synthesize hospital partner feedback, support software success, and drive product development

Requirements

What you’ll need

Master’s degree (or foreign equivalent) in Business Administration, Business Analytics or related field
Six (6) months of marketing experience
Six (6) months of marketing experience including Google Analytics and CX
Experience analyzing raw data from healthcare software
Experience with SQL, Tableau, and Excel
Any suitable combination of education, training, or experience is acceptable
All experience may be acquired concurrently

Benefits

Comp & perks

Telecommuting is an option
Equal opportunity employer committed to an inclusive work environment
Reasonable accommodations for qualified individuals with disabilities