LeanTaaS

Customer Success Manager

• Work closely with iQueue for Operating Rooms Implementation, Product, and Data Engineering teams to implement LeanTaaS' iQueue software
• Improve processes at new and existing clients
• Analyze raw data from clients’ healthcare software to detect trends and patterns and provide actionable takeaways
• Use SQL, Tableau, and Excel to analyze software usage and identify engagement and upselling opportunities
• Increase client value and ensure retention
• Master the healthcare software industry and iQueue for OR product suite
• Train cross-functional client stakeholders on product features
• Serve as subject-matter expert and handle sensitive discussions to implement change management and improve operational processes
• Create internal- and external-facing communications, product resources, and reports about client data, health, and engagement
• Consult with hospital leadership to set operational excellence goals, interpret data metrics, recommend improvements, and demonstrate product ROI
• Build and cultivate relationships with existing hospital clients across the organization
• Collaborate with Product and Design teams to synthesize hospital partner feedback, support software success, and drive product development

Client Success Manager

Full-stack Engineer

• Build and scale automated, reliable, documented data pipelines for analytics, legal, and commissions
• Integrate CRM, billing, and finance systems using APIs, data pipelines, and reconciliation logic
• Deploy containerized AWS services and build internal applications supporting deal desk, quoting, enablement, and sales operations
• Automate lead enrichment, data hygiene, quota adjustments, and other recurring tasks
• Establish version control, testing, error handling, monitoring, and other engineering standards
• Maintain and optimize handoffs between Sales, Implementation, Contracting, Legal, and Finance
• Troubleshoot data issues, pipeline failures, and system edge cases
• Document architecture, assumptions, and runbooks; cross-train team members
• Gather requirements, demo builds, manage stakeholder expectations, and translate business needs into technical solutions

Client Success Manager

Associate GTM Engineer