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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process optimization and operational excellence within healthcare environments, leveraging Lean methodologies and strong analytical skills to enhance clinical workflows and drive product adoption. Proven ability to build relationships with stakeholders and lead change management initiatives effectively.
Highest-signal resume keywords
Process OptimizationLean ExpertiseHealthcare Operations ExperienceAnalytical SkillsProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ExcellenceRoot Cause AnalysisWorkflow MappingData AnalysisChange Management
Soft Skills
Strategic ThinkingRelationship BuildingCommunication SkillsOrganizational AgilityProblem Solving
Tools & Technologies
IQueue PlatformEnterprise Software ProductsAnalytics Products
Certifications & Qualifications
PMP CertificationLean Certification
Industry Keywords
HealthcareClinical EnvironmentsCustomer SuccessManagement ConsultingProject Management
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead process optimization for the iQueue for Infusion Centers product
- Partner with infusion center customers and ancillary departments, including lab, pharmacy, and radiology, to analyze clinical workflows and implement Lean-based operational practices with the iQueue platform
- Build and maintain trusted advisor relationships with customer stakeholders and executive leadership
- Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses, establish remediation plans, and track performance against efficiency metrics
- Design scalable operational playbooks, tools, and training programs defining best practices and success measures
- Lead large-scale change management initiatives and communicate project progress, risks, and mitigation strategies
- Collaborate with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations
- Continuously refine internal and customer-facing workflows to improve scalability and effectiveness
- Travel up to 50% to customer sites
Requirements
What you’ll need- 7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership
- 5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement
- Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field
- Excellent strategic thinking, organizational agility and project management skills
- Lean expertise
- Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping
- Domain experience in healthcare operations or clinical environments strongly preferred
- Ability to influence change within complex organizations by using data, problem solving and change management strategies
- Proactive approach to resolving customer escalations with speed and urgency
- Demonstrated success engaging with and presenting to executive leadership
- Willingness to travel up to 50%
- PMP certification is a bonus
- Lean certification is a bonus
- Experience working on healthcare products or within hospitals is a bonus
- Experience working with data or analytics products is a bonus
- Experience working on enterprise software products is a bonus
- A blog, article, or any published writing is a plus
- Candidates must be legally authorized to work in the United States
- Visa sponsorship is not available for this position
Benefits
Comp & perks- Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs