Senior Program Manager, iQueue for Inpatient Flow

LeanTaaS

. Own and lead a portfolio of complex Inpatient Flow implementations from kickoff through go-live and transition to Customer Success .

Posted 10/8/2026full-timeRemote • United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex healthcare implementations, managing project lifecycles, and driving accountability across cross-functional teams. Proficient in project management methodologies and tools, with a strong focus on stakeholder communication and risk mitigation.

Highest-signal resume keywords

Project Management Professional (PMP) CertificationHealthcare Implementation ManagementStakeholder CommunicationRisk MitigationProject Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation MethodologiesDependency ManagementScope ManagementTraining and AdoptionWorkflow DesignTestingGo-Live ActivitiesDocumentation ManagementChange Management

Soft Skills

Strong CommunicationFacilitationProblem-SolvingOrganizational SkillsAttention to Detail

Tools & Technologies

Project Management ToolsImplementation Tools

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Healthcare AdministrationInpatient FlowCustomer SuccessHealth SystemClinical LeadersOperational StakeholdersTechnical TeamsCustomer GovernanceImplementation StandardsStakeholder Groups

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own and lead a portfolio of complex Inpatient Flow implementations from kickoff through go-live and transition to Customer Success
Build, maintain, and execute detailed implementation plans covering milestones, deliverables, dependencies, resources, decisions, and timelines
Lead implementations spanning multiple workflows and hospitals across a health system
Run customer and internal implementation meetings, establish action items and owners, and drive accountability
Coordinate discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities
Maintain implementation momentum by following up on deliverables, resolving blockers, and driving decisions
Ensure consistent execution against implementation standards and maintain a high bar for customer experience and delivery excellence
Coordinate and participate in onsite meetings and activities
Assess implementation health and identify risks, dependencies, resource constraints, and delivery-impacting decisions
Develop and drive mitigation plans and manage escalations through resolution
Manage changes to implementation scope and timelines and communicate impacts
Maintain documentation of decisions, risks, action items, dependencies, and customer commitments
Provide stakeholders with visibility into implementation status, risks, accomplishments, and next steps
Build relationships with customer project leaders, executives, clinical leaders, operational stakeholders, and technical teams
Facilitate customer governance and implementation meetings
Partner with Clinical Workflow Implementation Managers on workflow transformation, change management, training, and adoption
Coordinate across Product Implementation, Data Engineering, Product, Customer Success, and other teams
Ensure thorough handoff to Customer Success, including outcomes, open items, commitments, risks, and optimization opportunities
Apply implementation methodologies, tools, and best practices
Improve implementation processes, templates, tools, and documentation based on lessons learned
Share implementation insights and best practices with the broader team

Requirements

What you’ll need

Bachelor’s degree (or equivalent years of related experience) in Business, Healthcare Administration, or a related field
Project Management Professional (PMP) certification
5+ years of hands-on project or program management experience leading complex healthcare implementations
Experience directly managing implementations through the full lifecycle, from kickoff and discovery through testing, training, go-live, and transition
Experience leading health system-wide initiatives involving multiple hospitals, workstreams, stakeholder groups, or technology solutions
Strong project management fundamentals, including project planning, dependency management, risk mitigation, issue management, scope management, and stakeholder communication
Demonstrated ability to manage multiple customer implementations and priorities simultaneously while maintaining attention to detail
Proven ability to drive accountability and results across cross-functional teams without direct authority
Experience working directly with executives, clinical leaders, operational teams, technical teams, and project stakeholders within hospitals or health systems
Ability to translate complex implementation details into clear project plans, decisions, risks, and next steps
Strong communication, facilitation, problem-solving, and organizational skills
Proficiency with project management tools and methodologies
Resourceful, results-oriented, and comfortable operating in a fast-paced, customer-facing environment
Willingness to travel 30–40% of the time
Candidates must be legally authorized to work in the United States
Visa sponsorship is not available for this position

Benefits

Comp & perks

Competitive compensation package including base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs
Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives