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Help Desk Technician
LEAP Wealth. Provide client support and technical issue resolution via email, phone and chat .
Posted 9/19/2026full-timeRemote • New Jersey • United StatesJunior💰 $55,000 - $62,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities with a focus on technical issue resolution and effective communication. Proficient in SQL and Access databases, with experience in Microsoft products, while maintaining attention to detail and the ability to work independently within a team environment.
Highest-signal resume keywords
Customer Service ExperienceSQL KnowledgeAccess Database ProficiencyMicrosoft Word and Excel ExperienceTechnical Issue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLAccess DatabasesTechnical Issue ResolutionBasic Computer TroubleshootingMicrosoft WordMicrosoft Excel
Soft Skills
Excellent Communication SkillsCollaborative TeamworkAttention to DetailTime ManagementCustomer Service Skills
Tools & Technologies
LEAP SoftwareSelf-Support Centre Tools
Industry Keywords
AccountingLawClient SupportTechnical Support
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide client support and technical issue resolution via email, phone and chat
- Understand clients’ business and software needs
- Resolve technical issues by guiding clients through specific LEAP software product features
- Maintain a product log capturing identified issues and new feature requests
- Improve LEAP’s self-support centre by developing written how-to articles, demo videos and other self-help material
- Work independently and efficiently to meet deadlines
- Complete a 40-hour weekly shift pattern from 9 a.m. to 6 p.m. daily once fully trained
- Attend interviews via Zoom and complete a final in-person interview at the Jersey City office
Requirements
What you’ll need- 1 years’ customer service experience required
- Accounting or Law would be an advantage but not essential
- Excellent communication, customer service and writing skills are essential
- Demonstrated knowledge of SQL and Access databases
- Computer proficiency with basic computer troubleshooting knowledge, including managing files, folders, network drives, folder maps and installation issues
- Experience with Microsoft products including MS Word and Excel
- Strong collaborative teamwork and people skills
- Excellent collaborative spirit
- Clear understanding of LEAP culture
- Ability to thrive in an intellectually stimulating, high-energy team
- Attention to detail and ability to manage time effectively
- Ability to work independently within a team environment
- Ability to meet deadlines and commit to team goals
- Must be based in the Tri-State area
- Ability to attend annual in-person training in Jersey City, if required
- Candidates using AI during the interview process will not be considered
Benefits
Comp & perks- LEAP-provided training, equipment, mentoring and support
- Medical, Dental and Vision Plans Available
- 401k with Company Matching Program
- Virtual Staff Events
- Employee Assistance Plans
- Flexible Annual Leave
- Company Shares Opportunity