LEAP Wealth

Paralegal

• Create, update and maintain automated employment law forms and precedents
• Research official forms and procedural information
• Work with legal specialists to understand and implement required updates
• Format and proofread documents for accuracy, consistency and professional presentation
• Use LEAP automation tools to populate documents with information recorded in legal matters
• Review client and colleague feedback, investigate issues and contribute to improvements
• Learn and use JavaScript to support dynamic document content and automation
• Test automated documents, including data fields, conditional content and formatting
• Resolve document automation issues with team support
• Collaborate with clients and internal teams to improve employment law content and matter types
• Share knowledge and support colleagues across Content teams

Employment Paralegal

Learning and Development

• Set and own a 12-month Learning & Development roadmap aligned to business priorities
• Embed LEAP’s Core Capabilities into programs, manager development, and everyday people practices
• Design and launch the Manager Development Program
• Facilitate key sessions and coach leaders to embed learning in their teams
• Lead implementation and continuous improvement of a single Learning Management System
• Lead product training, compliance learning, and onboarding learning
• Partner with the P&C team, executives, internal experts, regional teams, and external providers
• Track participation and effectiveness and report learning impact using data
• Plan and deliver programs within financial parameters
• Own the L&D budget and identify cost-effective ways to stretch resources
• Report to the Chief People Officer

Learning & Development Manager

People Operations

• Lead People & Culture partnering across ANZ
• Report to the Chief People Officer
• Lead and coach P&C Partners
• Own the employee lifecycle from hire to exit
• Set up P&C Partners to support leaders and client groups effectively
• Own the ANZ people calendar, including performance and salary reviews, engagement, onboarding, offboarding, and reward and recognition
• Serve as senior escalation point for employee relations matters including performance, misconduct, grievances, and restructures
• Ensure decisions are fair, legally sound, and well documented
• Own ANZ policies, procedures, and process documentation
• Ensure compliance with Australian and New Zealand employment law
• Develop visibility into performance and potential across ANZ
• Maintain succession plans for critical roles and ensure agreed actions are completed
• Own ANZ people reporting, including headcount, attrition, hiring, and employee relations trends
• Deliver the Group people strategy in ANZ
• Run the people operating rhythm and calendar
• Manage risk and quality
• Grow a high-performing People team

People & Culture Manager

Customer Success Manager

• Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
• Act as a trusted advisor and subject matter expert for LEAP software
• Support customers nationwide to maximise value from LEAP case management software
• Promote adoption of the full LEAP product suite, including new features and functionality
• Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
• Proactively address customer concerns and resolve issues in collaboration with internal teams
• Deliver onsite and remote training sessions to support product adoption and best practice use
• Engage with customers throughout their lifecycle to ensure continued success with LEAP
• Identify opportunities to develop reference customers and support new business initiatives
• Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices
• Guide new clients through onboarding and implementation
• Provide hands-on support from initial project meetings through post-implementation follow-ups

Consultant

• Make outbound calls to schedule training and demo sessions with LEAP clients
• Engage with clients by phone, email, and video meetings to lead demos and training sessions, support successful onboarding and product adoption
• Collaborate with the Head of Global Sales on day-to-day administrative and operational tasks
• Maintain accurate activity records and client updates in the CRM system
• Help build, document, and improve sales and support processes
• Represent LEAP Online Payments with professionalism, positivity, and a client-first mindset in every interaction

Online Payments Consultant

IT Support

• Respond to client support requests by email, phone and chat, and follow up proactively where needed.
• Build a thorough understanding of the software supported and guide clients through remote troubleshooting.
• Work towards service targets for customer satisfaction, response time, first contact resolution and average handling time.
• Keep accurate ticket records, including troubleshooting steps and clear instructions for reproducing issues that need escalation.
• Keep clients informed of progress and maintain a complete history of actions in the support system.
• Help clients resolve issues involving third-party applications such as Microsoft Word and Outlook.
• Escalate tickets to appropriate teams and communicate clearly with clients and colleagues.
• Attend training, complete related assessments and contribute to daily team huddles.
• Work with colleagues to analyse requirements for new features and functionality.

Helpdesk Technician

Sales Development Rep

• Research target accounts and identify relevant decision-makers within prospective law firms
• Generate new business opportunities through outbound calls, emails, social selling, and other prospecting channels
• Engage prospects with relevant, personalised messaging that communicates LEAP’s value
• Conduct initial discovery conversations to understand prospects’ needs, challenges, and buying priorities
• Qualify opportunities against agreed criteria and arrange product demonstrations for Product Consultants
• Work closely with Product Consultants and Marketing to coordinate outreach, share market insights, and improve lead quality
• Maintain accurate and up-to-date CRM records of prospecting activity, conversations, and opportunities
• Manage follow-up activity to nurture prospects who are not yet ready to progress
• Achieve agreed activity, qualified-opportunity, meeting, and pipeline targets
• Use performance data, coaching, and feedback to continually improve the approach

Sales Development Representative

• Maximise client productivity using LEAP by demonstrating new features, products, and add-ons
• Build trusted relationships by understanding client challenges and providing effective solutions
• Work with Principals and Practice Managers to suggest productivity and utilisation improvements
• Identify at-risk accounts by monitoring and analysing Client Health metrics, NPS results, and other feedback
• Collate positive client testimonials for marketing materials
• Represent the client voice to LEAP Development, Marketing, and Sales teams
• Collaborate with Implementations, Renewals, and Companion Product teams on issues and expansion/upsell opportunities
• Log all client activity accurately and promptly in Salesforce CRM
• Attend and present at conferences, roadshows, webinars, exhibitions, and events
• Network with existing and prospective clients
• Achieve individual and team targets aligned with company goals
• Provide hands-on, on-site, and online support to clients
• Guide clients from implementation through business-as-usual use of LEAP

Client Success Manager

Analyst

• Provide third-level support to product and operations teams for the local LEAP Legal Software region or vertical
• Work closely with second-level helpdesk teams to provide high-level technical support and guidance
• Ensure tickets escalated to LEAP Dev are accurate and timely
• Troubleshoot live client environments and identify product, client data, or environmental issues
• Collect complete incident facts before escalation
• Prioritise incidents according to severity and scope
• Communicate with third-party software providers to resolve incidents or conflicts
• Assist in testing core components during releases
• Provide advanced troubleshooting expertise and guidance to regional second-level teams
• Provide regular updates to client-facing teams on outstanding incidents
• Communicate priority changes to LEAP Dev teams
• Identify helpdesk trends and communicate information to Escalations Analysts and Developers to help pinpoint and resolve issues

Escalations Analyst

• Provide client support and technical issue resolution via email, phone and chat
• Understand clients’ business and software needs
• Resolve technical issues by guiding clients through specific LEAP software product features
• Maintain a product log capturing identified issues and new feature requests
• Improve LEAP’s self-support centre by developing written how-to articles, demo videos and other self-help material
• Work independently and efficiently to meet deadlines
• Complete a 40-hour weekly shift pattern from 9 a.m. to 6 p.m. daily once fully trained
• Attend interviews via Zoom and complete a final in-person interview at the Jersey City office

Help Desk Technician

• Research target accounts and identify relevant decision-makers within prospective law firms
• Generate new business opportunities through outbound calls, emails, social selling, and other prospecting channels
• Engage prospects with relevant, personalised messaging that communicates LEAP’s value
• Conduct initial discovery conversations to understand prospects’ needs, challenges, and buying priorities
• Qualify opportunities and arrange product demonstrations for Product Consultants
• Work closely with Product Consultants and Marketing to coordinate outreach, share market insights, and improve lead quality
• Maintain accurate CRM records of prospecting activity, conversations, and opportunities
• Manage follow-up activity to nurture prospects who are not yet ready to progress
• Achieve activity, qualified-opportunity, meeting, and pipeline targets
• Use performance data, coaching, and feedback to continually improve

Business Development Rep

• Perform a high volume of outbound calls to prospective law firms
• Generate qualified leads and schedule meetings for the Business Development team
• Build client relationships through LinkedIn, Sales Navigator and Twitter
• Achieve weekly and monthly Key Performance Indicators
• Exceed team goals to drive success
• Promote LEAP’s legal practice productivity software to attorneys and small law firms
• Work with the international Sales Development team

Employment Paralegal

Learning & Development Manager

People & Culture Manager

Customer Success Manager

Online Payments Consultant

Helpdesk Technician

Sales Development Representative

Client Success Manager

Escalations Analyst

Help Desk Technician

Sales Development Representative

Business Development Representative