Help Desk Technician

LEAP Wealth

. Guide LEAP customers with use- and installation-related questions .

Posted 10/24/2026full-timeJersey City • New Jersey • United StatesJunior💰 $55,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on technical issue resolution and effective communication. Proficient in SQL and Access databases, with the ability to develop self-help materials and support clients in using LEAP software.

Highest-signal resume keywords

Customer Service ExperienceSQL KnowledgeTechnical Issue ResolutionMicrosoft Products ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAccess DatabasesBasic Computer TroubleshootingMicrosoft WordMicrosoft Excel

Soft Skills

Excellent Communication SkillsCollaborative TeamworkPeople SkillsTime ManagementAbility to Work Independently

Tools & Technologies

LEAP SoftwareSelf-Support Centre Development

Industry Keywords

AccountingLawClient SupportTechnical Issue Resolution

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Guide LEAP customers with use- and installation-related questions
Understand customer needs related to product use
Maintain a product log of identified issues and new feature requests
Provide client support and technical issue resolution via email, phone, and chat
Understand clients’ business and software needs
Resolve technical issues by guiding clients through specific LEAP software features
Improve LEAP’s self-support centre by developing self-help materials, including how-to articles and demo videos
Work independently and efficiently to meet deadlines

Requirements

What you’ll need

1 years’ customer service experience required
Accounting or Law would be an advantage but not essential
Excellent communication, customer service and writing skills are essential
Demonstrated knowledge of SQL and Access databases
Computer proficiency with basic computer troubleshooting knowledge, including managing files, folders, network drives, folder maps, and installation issues
Experience with Microsoft products including MS Word and Excel
Strong collaborative teamwork and people skills
Excellent collaborative spirit
Clear understanding of LEAP culture
Ability to thrive in an intellectually stimulating, high-energy team
Attention to detail and ability to manage time effectively
Ability to work independently within a team environment
Ability to meet deadlines and commit to team goals
Must be based in the Tri-State area
Candidates must represent their own skills and experience; use of AI during applications, interviews, or assessments may result in removal from the recruitment process

Benefits

Comp & perks

Medical, Dental and Vision Plans Available
401k with Company Matching Program
Virtual Staff Events
Employee Assistance Plans
Flexible Annual Leave
Company Shares Opportunity