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LEAP Wealth

Support Specialist

LEAP Wealth

. Provide client support and technical issue resolution via email, phone and chat.

Posted 10/8/2026full-timeToronto • CanadaJunior💰 CA$55,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support and technical issue resolution, particularly within legal software environments. Proficient in developing educational materials and self-help resources to enhance user experience.

Highest-signal resume keywords
Technical Support ExperienceLegal Software KnowledgeMicrosoft Office ProficiencyExcellent Communication SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Issue ResolutionBasic Computer TroubleshootingFile ManagementNetwork Drive ManagementInstallation Issue Resolution
Soft Skills
Excellent Interpersonal SkillsAttention to DetailTime ManagementTeam CollaborationIndependent Work
Tools & Technologies
LEAP SoftwareSelf-Support Centre Development
Industry Keywords
Legal Tech EnvironmentClient SupportCustomer Facing Role

About the role

Key responsibilities & impact
  • Provide client support and technical issue resolution via email, phone and chat.
  • Understand and solve client business/software needs.
  • Resolve technical issues by guiding clients with specific features of LEAP software products.
  • Enhance LEAP’s Self-Support Centre by developing self-help resources, including step-by-step how-to articles, demonstration videos, and other educational materials.
  • Work independently and within a small team to meet deadlines and client needs.

Requirements

What you’ll need
  • 1-3 years of experience in technical support or a similar customer facing role.
  • Previous experience working with legal software or within a legal tech environment is an asset.
  • Excellent communication, customer service and writing skills.
  • Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
  • Strong experience with Microsoft Office products.
  • Collaborative and highly team oriented.
  • Excellent interpersonal skills.
  • Strong attention to detail, excellent time management skills and ability to work well independently and within a team environment.
  • Ability to meet deadlines and commit to team goals.

Benefits

Comp & perks
  • Competitive compensation.
  • Excellent group insurance benefits.
  • RRSP with employer matching.
  • Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days.
  • Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days.
  • Collaborative and inclusive work environment filled with learning and support.
  • Regular team and regional social events and activities.
  • LEAP is committed to providing accommodations in all parts of the hiring process.