Care Guide Team Lead

Leap

. Manage 5–7 Care Guide RNs, including their daily work, development, performance, and wellbeing.

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing clinical teams, providing performance evaluations, and delivering patient care in home infusion therapy. Strong ability to coordinate patient caseloads while ensuring clinical quality and effective communication across various stakeholders.

Highest-signal resume keywords

Active Registered Nurse (RN) License5+ Years Clinical ExperienceInfusion Therapy ExperienceTeam Management and DevelopmentClinical Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical CoachingPerformance EvaluationPatient Caseload ManagementMedication EducationClinical DocumentationSOP DevelopmentPatient CoordinationInfusion TherapyHome Health NursingQuality Improvement

Soft Skills

Constructive FeedbackOrganizational SkillsSelf-DirectionTeam LeadershipInterpersonal Communication

Certifications & Qualifications

Registered Nurse (RN) License

Industry Keywords

Home Infusion TherapyPatient EngagementClinical Check-insNursing Agencies CoordinationPerformance MetricsPatient NPS MonitoringClinical Quality StandardsRemote Work ManagementCare Guide ExperiencePTO Coverage Management

About the role

Key responsibilities & impact

Manage 5–7 Care Guide RNs, including their daily work, development, performance, and wellbeing.
Conduct weekly 1:1s, provide clinical coaching, real-time feedback, and career development support.
Own formal performance evaluations, set goals, track progress, deliver written reviews, and make compensation recommendations with the Senior Clinical Manager.
Address performance concerns, document issues, create improvement plans, and escalate as needed.
Manage scheduling, PTO coverage, and workload balancing across the pod.
Lead onboarding for new Care Guide hires.
Participate in Care Guide hiring panels.
Carry a caseload of up to 40 active members as primary clinical contact throughout home infusion therapy.
Deliver RN-level medication education to patients and caregivers.
Conduct pre-infusion clinical check-ins and post-infusion follow-up.
Route post-infusion documentation to providers within SLA.
Coordinate with nursing agencies on appointments and scheduling exceptions.
Maintain clinical continuity from onboarding through active treatment.
Serve as the first clinical escalation point for the pod.
Monitor patient NPS, check-in completion, and documentation SLA metrics.
Identify and correct clinical quality and documentation gaps.
Model clinical documentation and patient engagement standards.
Contribute to SOPs, clinical checklists, and training materials.

Requirements

What you’ll need

Active Registered Nurse (RN) license — required. No exceptions.
5+ years of clinical experience, including at least 2–3 years in infusion therapy, home health, or specialty nursing.
At least 6 months as a Care Guide at Leap, or equivalent patient coordination experience at the RN level, with a strong performance record.
Prior experience managing, formally evaluating, or directly developing other clinical staff.
Ability to give direct, honest, and constructive feedback, including in difficult performance conversations.
Ability to manage a patient caseload of up to 40 active members while leading a team of 5 RNs.
Strong clinical communication skills across patients, providers, nursing agencies, and internal teammates.
Highly organized and self-directed; able to manage clinical and leadership priorities in a fully remote environment.
Resides in California, Washington, Nevada, Oregon, or Idaho.
Available for full-time Monday–Friday, 10 AM–6 PM PST hours.

Benefits

Comp & perks

Equity / stock options
Competitive total rewards package
Benefits
Up to 3 applications in any 90-day period
Reapplication to the same role after 60 days if not extended an offer