Leap

Full-stack Engineer

• Build LLM agents and automation pipelines replacing manual operational workflows
• Design and ship AI-driven care orchestration systems coordinating treatment journeys across patients, providers, pharmacies, and internal teams
• Identify high-value automation opportunities with clinical and business operations teams
• Own and ship internal and external products for clinical teams, growth teams, partners, and customers
• Talk to users, instrument shipped products, and use data to prioritize future development
• Build and maintain shared services, identity/authentication, and HIPAA-compliant data architecture
• Ship integrations across CRM and external healthcare systems
• Design PHI-safe LLM pipelines, agent orchestration frameworks, evaluation systems, and MCP integrations
• Partner with Clinical Operations, Business Operations, and company leadership to improve care delivery and internal efficiency

Senior Software Engineer

Solutions Engineer

• Serve as the pre-sales solutions lead alongside RVPs and territory owners for large employer deals
• Lead population-level analysis for prospects and translate findings into savings and engagement levers
• Recommend client-specific implementation approaches across carrier, TPA, ASO, and vendor ecosystems
• Set realistic expectations regarding implementation capabilities such as automated member notifications and site-of-care redirection
• Explain how Leap presents as one program, member experience, and savings story across differing plan rules
• Define partner and ecosystem vendor collaboration and the resulting member experience
• Own design decisions behind forecasted savings and secure client commitments for activation
• Recommend implementation of plan design and member incentives
• Identify client-requested improvements and stay current on industry best practices
• Determine how proven operating processes can derisk implementation for new client types or novel requests
• Build updated technical requirements and implementation guides when needed
• Bring market feedback into future deal design and roadmap priorities
• Consultatively lead clients through implementation choices and manage aligned handoff to Client Success
• Partner closely with Sales, Product, Clinical Affairs, Operations, and Client Success
• Report to the SVP, Growth Strategy and Operations

Senior Solutions Architect

Customer Success Manager

• Lead, manage, coach, and grow Leap’s senior and principal-level Strategic Client Success Managers
• Hire and onboard team members as the organization scales
• Design account assignment and balancing models
• Run 1:1s, account reviews, and performance conversations
• Design and run the team’s operating rhythm, including standups
• Create escalation processes with defined response times
• Build playbooks, account plans, health scoring, and renewal workflows
• Track and report retention, utilization, client satisfaction, and time-to-resolution metrics
• Set service standards for responsiveness, communication, and follow-through
• Identify and fix processes that break under growth
• Serve as executive sponsor and senior escalation point for strategic employer, TPA, PBM, and consultant relationships
• Lead or support quarterly and annual business reviews
• Partner with Growth and Growth Marketing on renewals, expansion, finalist presentations, and client references
• Partner with clinical, operations, product, and support leaders to ensure seamless service delivery
• Bring structured client feedback into product and process decisions
• Identify portfolio-level risk and lead mitigation plans to protect retention
• Report to the SVP of Client Operations & Success

Director of Client Success

Director

• Lead client onboarding and the technical implementation team end-to-end
• Build, manage, and develop the technical implementation team, including Implementation Managers
• Coach the team on delivery quality, escalation, and independent resolution
• Plan capacity and staffing as implementation volume grows
• Design operating rhythms, stand-ups, escalation paths, and feedback loops
• Build visibility into implementation status and sources of delay
• Own delivery across a large concurrent portfolio of mid-market and enterprise implementations from requirements through go-live
• Drive on-time, accurate launches across eligibility, claims, prior authorization file setup, SFTP connections, and platform configuration
• Lead remediation of off-track implementations, including root cause analysis, stakeholder communication, and fix validation
• Standardize implementation processes, SOPs, and documentation; strengthen configuration and file-process QA
• Partner with Engineering to reduce manual work in file processing, data ingestion, and reporting
• Serve as senior owner for TPA, health plan, and carrier partners during onboarding
• Partner with Finance on carrier billing setup and Client Success on post-go-live handoffs
• Report to the SVP of Client Operations & Success

Director of Technical Implementation

• Partner with the CCO and senior leadership to define Leap's commercial health plan strategy
• Influence product roadmap decisions for health plan product-market fit
• Distinguish health plan partnership models and build revenue projection models
• Develop Ideal Customer Profile targets and tailor sales narratives to stakeholders
• Develop and close high-impact health plan partnership deals
• Lead day-to-day growth of the national health plan partner network
• Partner with Employer Sales and Client Success on prospective health plan partnerships
• Manage complex, multi-stakeholder sales cycles within large organizations
• Unblock health plans to enable new employer contracts
• Develop scalable processes for implementing large employer clients
• Represent health plan partner needs to internal product and go-to-market teams
• Develop expansion strategies and pursue new product initiatives
• Manage sellers responsible for health plan growth
• Collaborate with Clinical, Employer Sales, Data & Analytics, and Pharmacy Operations
• Maintain pipeline visibility and report to the CCO on pipeline, partner health, growth, distribution, and risk

Senior Software Engineer

Senior Solutions Architect

Director of Client Success

Director of Technical Implementation

SVP, Health Plans