Director of Operational Excellence – Strategy

Leap

. Partner with the CEO to set annual operational priorities, a 2- to 3-year operational and technology roadmap, and an agency-wide KPI framework .

Posted 10/30/2026full-timeRemote • California • United StatesLead💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational leadership, project management, and systems implementation, with a strong focus on process improvement and change management. Proficient in utilizing CRM systems, Microsoft 365, and data governance to enhance organizational efficiency and effectiveness.

Highest-signal resume keywords

Operational LeadershipProject ManagementSystems ImplementationChange ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAnalytical SkillsFinancial SkillsTechnology SkillsProcess Improvement

Soft Skills

Clear CommunicationTrust BuildingConfidentiality Protection

Tools & Technologies

Salesforce CRMMicrosoft 365DashboardsWorkflow Tools

Certifications & Qualifications

Lean Six Sigma Green BeltPMP CertificationOrganizational Change Management Training

Industry Keywords

Nonprofit ManagementHealthcare AdministrationDisability ServicesSocial ServicesCalifornia Regional CentersTitle 17

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Partner with the CEO to set annual operational priorities, a 2- to 3-year operational and technology roadmap, and an agency-wide KPI framework
Translate strategy into accountable project plans with owners, milestones, deadlines, resources, and success measures
Establish monthly executive dashboards and regular leadership reporting
Evaluate organizational capacity, role clarity, succession needs, and scalable cross-functional processes
Lead change management, communication, adoption, and staff engagement for major operational initiatives
Lead implementation and optimization of Salesforce CRM, WorkMarket payment workflows, Microsoft 365/SharePoint/Teams, and other approved systems
Assess case management, learning management, project management, and automation solutions
Develop integrated referral intake, provider onboarding, documentation, reporting, and administrative workflows
Coordinate vendors, implementation schedules, staff training, user adoption, data governance, access controls, and return on investment
Build dashboards and automated reporting with privacy and security safeguards
Supervise the Operations Manager and ensure continuity of administrative support, facilities, procurement, vendor management, accounts-payable coordination, and operational technology
Create and maintain agency-wide standard operating procedures, process maps, service standards, and responsibility matrices
Standardize calendars, schedule updates, cross-department handoffs, referral routing, and action tracking
Monitor bottlenecks, implement corrective process changes, and measure timeliness, accuracy, and efficiency
Partner with finance and the CEO on budgets, spending controls, forecasting inputs, and resource allocation
Establish leadership reporting, project reviews, issue escalation, and follow-up cadences
Maintain a centralized strategic initiatives tracker
Coach direct reports, conduct performance evaluations, identify development needs, and support cross-functional leadership capacity
Escalate unresolved program, compliance, financial, or personnel risks
Support QA corrective actions while preserving QA independence and clinical and residential directors’ professional oversight
Prepare operational updates, KPI summaries, and implementation reports for CEO and board review
Support CEO-led strategic planning, committee work, and external stakeholder communications
Represent LEAP on approved operational projects with vendors, Regional Centers, and community partners

Requirements

What you’ll need

Master’s degree from an accredited institution in Public Administration (MPA), Business Administration (MBA), Public Policy (MPP), Nonprofit Management, Organizational Leadership, Healthcare Administration (MHA), or a closely related field required
Seven to ten years of progressively responsible operations or organizational leadership experience, including cross-functional execution and team management
Experience leading systems implementation, operational transformation, process improvement, and change management
Strong project management, analytical, financial, and technology skills
Proficiency with CRM, Microsoft 365, dashboards, and workflow tools
Ability to communicate clearly, build trust, protect confidential information, and balance mission-centered services with operational rigor
Nonprofit, healthcare, disability services, or social services experience preferred
Familiarity with California Regional Centers and Title 17 desirable
Lean Six Sigma Green Belt certification, PMP certification, or formal training in organizational change management preferred
Equivalent demonstrated success leading measurable process-improvement initiatives valued
Applicants must reside in California

Benefits

Comp & perks

Competitive benefits package; specific benefits and eligibility discussed during recruitment
Full-time, exempt employment