Director of Technical Implementation

Leap

. Lead client onboarding and the technical implementation team end-to-end .

Posted 9/28/2026full-timeRemote • Washington • United StatesLead💰 $155,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading technical implementations and managing teams, with a strong focus on process design, quality delivery, and stakeholder communication. Proven ability to drive successful outcomes in healthcare implementations, including eligibility and claims files, while optimizing operational efficiency.

Highest-signal resume keywords

Technical Implementation LeadershipTeam ManagementHealthcare Implementation ExpertiseProcess Design and StandardizationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ImplementationSaaS DeliveryFile Setup and TroubleshootingRoot Cause AnalysisData IngestionConfiguration QAEscalation ManagementImplementation Process DesignProject ManagementConcurrent Implementation Management

Soft Skills

CoachingCommunicationProblem-SolvingCollaborationLeadership

Tools & Technologies

SFTPImplementation Tracking SystemsFeedback LoopsOperating Rhythms

Industry Keywords

HealthcareTPAClaims FilesEligibilityCarrier Partners

About the role

Key responsibilities & impact

Lead client onboarding and the technical implementation team end-to-end
Build, manage, and develop the technical implementation team, including Implementation Managers
Coach the team on delivery quality, escalation, and independent resolution
Plan capacity and staffing as implementation volume grows
Design operating rhythms, stand-ups, escalation paths, and feedback loops
Build visibility into implementation status and sources of delay
Own delivery across a large concurrent portfolio of mid-market and enterprise implementations from requirements through go-live
Drive on-time, accurate launches across eligibility, claims, prior authorization file setup, SFTP connections, and platform configuration
Lead remediation of off-track implementations, including root cause analysis, stakeholder communication, and fix validation
Standardize implementation processes, SOPs, and documentation; strengthen configuration and file-process QA
Partner with Engineering to reduce manual work in file processing, data ingestion, and reporting
Serve as senior owner for TPA, health plan, and carrier partners during onboarding
Partner with Finance on carrier billing setup and Client Success on post-go-live handoffs
Report to the SVP of Client Operations & Success

Requirements

What you’ll need

8+ years in technical implementation, technical operations, or SaaS delivery
3+ years managing a team of senior or principal-level individual contributors
Experience designing team processes, escalation paths, or tracking systems across a large portfolio of implementations
Startup or growth-stage experience building implementation processes, SOPs, or playbooks from scratch
Experience running multiple implementations concurrently through go-live, owning timelines and delivery quality
Healthcare implementation expertise with eligibility and claims files, SFTP, and TPA, health plan, or carrier partners
Hands-on experience owning file and integration setup and troubleshooting file or data issues
Experience leading remediation of off-track implementations, including escalation and stakeholder communication
Experience communicating implementation status, risks, and technical requirements to technical and non-technical stakeholders
Ability to work in the United States; legally authorized to work in the United States
Must answer whether visa sponsorship will be required to work in the United States

Benefits

Comp & perks

Equity / stock options
Competitive total rewards package