Senior HR Business Partner, Retail

Leap

. Serve as the primary employee relations resource for retail and corporate employees across multiple states .

Posted 11/4/2026full-timeUnited StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations, including conducting workplace investigations, managing complex employee relations cases, and ensuring compliance with multi-state employment laws. Proven ability to build relationships with management and support organizational change through effective communication and performance management.

Highest-signal resume keywords

Employee Relations ManagementWorkplace InvestigationsMulti-State Employment LawPHR/SPHR or SHRM-CP/SCP CertificationHRIS Experience (UKG or Similar)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee RelationsWorkplace InvestigationsPerformance ManagementLeave ManagementWorkers' CompensationDisability Claims ManagementADA/FEHA ComplianceInteractive ProcessReturn-to-Work PlanningDocumentation Compliance

Soft Skills

Interpersonal SkillsCommunication SkillsIndependent OperationRelationship BuildingChange Management

Tools & Technologies

HRIS (UKG or Similar)

Certifications & Qualifications

PHRSPHRSHRM-CPSHRM-SCP

Industry Keywords

Retail WorkforceEmployee GrievancesPolicy InterpretationCompliance RequirementsTeam CultureDifficult SeparationsTurnover ReductionProactive EngagementHR Best PracticesWage and Hour Practices

About the role

Key responsibilities & impact

Serve as the primary employee relations resource for retail and corporate employees across multiple states
Lead workplace investigations end-to-end, from initial intake through findings, documentation, and resolution
Respond to employee grievances and inquiries
Identify patterns in employee relations activity and surface risks or opportunities to HR leadership and retail operators
Maintain thorough, compliant documentation on employee relations matters
Advise Directors and multi-unit Managers on performance conversations, team culture, and difficult separations
Provide guidance on policy interpretation, compliance requirements, and HR best practices
Partner with Managers to build capability in feedback, performance management, and challenging team dynamics
Support organizational change and workforce transitions through communication and change management
Ensure consistent application of policies and procedures across the retail and corporate footprint
Drive timely, compliant, and well-documented resolution of employee relations matters
Build trust-based relationships with Retail Directors and multi-unit Managers
Improve Manager capability in handling people issues
Support reduced turnover through proactive engagement and targeted interventions

Requirements

What you’ll need

4–7 years of HR experience, with a strong focus on employee relations, in a retail workforce environment
3+ years managing leaves of absence, workers’ compensation and disability claims, and ADA/FEHA reasonable accommodations end to end
Experience with the interactive process, return-to-work planning, and coordination with carriers, TPAs, and benefits providers
PHR/SPHR or SHRM-CP/SCP required
Experience with UKG or similar HRIS a plus
Hands-on experience conducting workplace investigations and managing complex ER cases
Working knowledge of multi-state employment law, including wage and hour, leave, and anti-discrimination practices
Strong interpersonal and communication skills
Ability to operate independently across a geographically dispersed organization
Valid U.S. work authorization

Benefits

Comp & perks

Healthcare benefits (medical, dental, vision)
Remote/Hybrid work culture
Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
Commuter benefits
401K
Paid sabbatical
Employee discounts at Leap stores
Employee referral bonus
Telecom reimbursement
Employee Assistance Program
Annual cash bonuses
Equity awards based upon performance and other factors