Grant Account Manager

Learning Ally

. Champion customer success in contracted school districts and charters .

Posted 9/22/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and engagement within K-12 education, focusing on the implementation and adoption of educational technology solutions. Proven ability to analyze data, drive usage outcomes, and foster relationships with school districts and educators.

Highest-signal resume keywords

Customer Success ManagementK-12 Education ExperienceData Analysis for EngagementEd-Tech Solution AdoptionConsultative Sales Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Classroom Teaching ExperienceCustomer Engagement CampaignsProduct TrainingProfessional Development SessionsContract Management

Soft Skills

Relationship BuildingProactive CommunicationProblem SolvingAdaptability

Tools & Technologies

CRM SoftwareNetSuite

Certifications & Qualifications

Bachelor's Degree in K-12 EducationMaster's Degree in Education

Industry Keywords

Customer Lifecycle ManagementReading Engagement InitiativesAccount ManagementEducational LeadershipRevenue Retention

About the role

Key responsibilities & impact

Champion customer success in contracted school districts and charters
Lead implementation and adoption of the Learning Ally Audiobook Solution
Conduct welcome and implementation calls for new district and school-level customers
Proactively manage assigned accounts to drive solution usage and adoption
Execute targeted outreach strategies across the customer lifecycle
Monitor customer usage data and metrics and identify accounts requiring intervention
Provide timely, personalized support through multiple outreach channels
Evaluate outreach effectiveness and adjust strategies to improve efficiency, usage, and retention
Promote reading engagement initiatives among educators and students
Secure contract renewals and drive revenue retention
Fulfill contractual deliverables, including professional learning and marketing initiatives
Address at-risk accounts to maximize renewals and revenue
Collaborate with Sales, Marketing, Customer Success, Product, Reading Programs, and Solutions teams
Promote up-sell and cross-sell opportunities using consultative sales skills
Ensure seamless handoff of customer relationships from sales and marketing leads
Develop and maintain district- and school-level relationships
Deliver structured onboarding experiences
Respond to inbound customer inquiries and provide solutions and resources
Tailor support to customer lifecycle stages, implementation levels, and seasonal considerations
Maintain expert-level knowledge of current and new products or features

Requirements

What you’ll need

Bachelor's Degree in K-12 Education required
Minimum 3 years of classroom teaching experience
Minimum 3 years of experience in customer service, customer success, account management, or educational leadership roles preferred
Demonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings
Experience supporting schools or districts in adopting ed-tech solutions, educational programs, or similar initiatives
Proven ability to analyze usage data to inform intervention strategies and improve customer engagement
Experience designing, executing, and evaluating communication or customer engagement campaigns
Experience providing product training or professional development sessions, both in person and remotely
Must be a resident of the state of Texas
Preferred proficiency with CRM software, NetSuite preferred
Master's Degree in Education preferred
Experience working with struggling readers preferred

Benefits

Comp & perks

10–15% travel opportunity
Equal opportunity employment