Learning Ally

Account Manager

• Champion customer success in contracted school districts and charters
• Lead implementation and adoption of the Learning Ally Audiobook Solution
• Conduct welcome and implementation calls for new district and school-level customers
• Proactively manage assigned accounts to drive solution usage and adoption
• Execute targeted outreach strategies across the customer lifecycle
• Monitor customer usage data and metrics and identify accounts requiring intervention
• Provide timely, personalized support through multiple outreach channels
• Evaluate outreach effectiveness and adjust strategies to improve efficiency, usage, and retention
• Promote reading engagement initiatives among educators and students
• Secure contract renewals and drive revenue retention
• Fulfill contractual deliverables, including professional learning and marketing initiatives
• Address at-risk accounts to maximize renewals and revenue
• Collaborate with Sales, Marketing, Customer Success, Product, Reading Programs, and Solutions teams
• Promote up-sell and cross-sell opportunities using consultative sales skills
• Ensure seamless handoff of customer relationships from sales and marketing leads
• Develop and maintain district- and school-level relationships
• Deliver structured onboarding experiences
• Respond to inbound customer inquiries and provide solutions and resources
• Tailor support to customer lifecycle stages, implementation levels, and seasonal considerations
• Maintain expert-level knowledge of current and new products or features

Grant Account Manager