Customer Service Representative

Leep Utilities

. Deliver amazing customer experiences through inbound and outbound calls and digital interactions .

Posted 9/23/2026full-timeSalford • United KingdomMid-LevelSenior💰 £24,720 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer experiences through effective communication and problem-solving in a regulated environment. Proficient in managing customer interactions, adhering to policies, and utilizing multi-channel technology for support.

Highest-signal resume keywords

Customer Experience ManagementInbound And Outbound Call HandlingCollections ExperienceComputer LiteracySolution-Based Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support ProcessesAccount CleansingBilling ManagementPayment CollectionAdministrative Duties

Soft Skills

Strong Relationship BuildingResilienceActive ListeningClear CommunicationFlexibility

Tools & Technologies

Multi-Channel TechnologyOutbound Dialer

Industry Keywords

Regulated Fresh And WastewaterCustomer LifecyclePriority Service RegisterWaterSureSocial Tariffs

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Deliver amazing customer experiences through inbound and outbound calls and digital interactions
Support regulated fresh and wastewater customers throughout their customer lifecycle
Complete documented customer-support processes, including move in & out, billing, customer service, live incidents, collections and complaints
Handle inbound calls and digital communications and use an outbound dialer for payment collection and debt prevention
Identify and apply additional support services such as Priority Service Register, WaterSure and Social Tariffs
Take ownership of complex queries and deliver clear, timely resolutions
Perform account cleansing and administrative duties, including water saving, asset failures, affordability checks and payments
Use multi-channel technology and defined guides to deliver compliant verbal and written communications
Adhere to policies, processes and procedures
Engage in coaching with the Customer Service Leader to review performance, customer experience, contribution and development
Support end-to-end customer experience, department objectives and direct customer contact

Requirements

What you’ll need

Experience of working in a fast-paced, customer focused environment
Contact Centre experience is advantageous but not essential
Computer literacy is essential
Collections experience is desirable
Ability to manage your own workload with flexibility to support all requirements of the role
Ability to build strong working relationships with colleagues and motivate others in your team
Resilience and responsiveness to change
Ability to react to and resolve issues through a solution-based approach
Ability to communicate clearly and concisely, verbally and in writing
Ability to adhere to policy, process and procedures
Ability to actively listen and deliver brilliant customer experiences

Benefits

Comp & perks

25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Discretionary bonus
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Engagement committee with events throughout the year, including Summer Party and individual team socials
Paid professional memberships relevant to your role
Access to professional development opportunities