Leep Utilities

People Operations

• Provide general administration for the People and Culture team
• Keep the People system accurately updated, conduct DBS checks, issue employment lifecycle documents and monitor People email inboxes
• Audit People systems, eligibility to work, training and skills matrices
• Coordinate People and Culture events, including training sessions, meetings and celebrations
• Collect and provide monthly MI reporting data on recruitment, performance, attrition and absence
• Respond to internal and external People-related inquiries and requests
• Support colleague lifecycle processes, including new starter inductions, exit interviews and training coordination
• Support engagement calendar activities
• Participate in People projects, procedures, guidelines and other activities
• Manage the payroll cycle and payroll checks in the absence of the Pay and Benefits Coordinator
• Maintain accurate colleague records and People systems
• Ensure contracts, employment documents, DBS checks and right-to-work checks are completed on time
• Administer new starters, leavers and other colleague lifecycle changes
• Provide accurate monthly People MI by reporting deadlines

People and Culture Administrator

Project Manager

• Ensure Water Projects are delivered according to Leep’s current process and documented procedures
• Ensure assigned project design activity is completed by accredited third parties and properly logged and reported in line with Guaranteed Standards of Performance (GSOP)
• Manage each project within the capital budget and ensure compliance with financial, commercial, and regulatory requirements
• Maintain financial controls, including purchase order management, invoice review, and variance reporting
• Conduct regular audits of sites and partners and manage issues or defects through resolution
• Work with internal and external stakeholders to ensure seamless asset handover, complete documentation and contracts, and compliant installation, pre-water commissioning, and testing
• Provide operational support to the Senior Water Project Manager and Head of Project Delivery on site enquiries or escalations
• Ensure assets are delivered to best industry standards
• Act as the single point of contact for customers and stakeholders through post-sales and pre-adoption stages
• Support programme forecasting, financial control, subcontractor management, and defect resolution
• Identify and act on opportunities to improve quality, efficiency, and customer outcomes

Water Project Manager

Customer Support

• Deliver amazing customer experiences through inbound and outbound calls and digital interactions
• Support regulated fresh and wastewater customers throughout their customer lifecycle
• Complete documented customer-support processes, including move in & out, billing, customer service, live incidents, collections and complaints
• Handle inbound calls and digital communications and use an outbound dialer for payment collection and debt prevention
• Identify and apply additional support services such as Priority Service Register, WaterSure and Social Tariffs
• Take ownership of complex queries and deliver clear, timely resolutions
• Perform account cleansing and administrative duties, including water saving, asset failures, affordability checks and payments
• Use multi-channel technology and defined guides to deliver compliant verbal and written communications
• Adhere to policies, processes and procedures
• Engage in coaching with the Customer Service Leader to review performance, customer experience, contribution and development
• Support end-to-end customer experience, department objectives and direct customer contact

People and Culture Administrator

Water Project Manager

Customer Service Representative