Customer Service Representative

Leep Utilities

. Deliver engaging, quality customer experiences through inbound and outbound calls and digital interactions .

Posted 10/30/2026full-timeSalford • United KingdomMid-LevelSenior💰 £12,715 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities through effective communication and problem-solving skills, while managing complex queries and maintaining customer relationships. Proficient in utilizing multi-channel technology to enhance customer experiences and support departmental objectives.

Highest-signal resume keywords

Customer Experience ManagementInbound And Outbound CommunicationProblem-Solving SkillsAccount ManagementCollections Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support ProcessesAccount CleansingPayment CollectionDigital CommunicationAdministrative Duties

Soft Skills

Active ListeningReliabilityFlexibilityResilienceTeam Motivation

Tools & Technologies

Outbound DialerMulti-Channel TechnologyComputer Literacy

Industry Keywords

Contact Centre ExperienceCustomer-Focused EnvironmentCustomer RelationshipsService PoliciesSupport Services

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Deliver engaging, quality customer experiences through inbound and outbound calls and digital interactions
Complete documented customer-support processes, including move in and out, billing, customer service, live incidents, collections and complaints
Handle inbound calls and digital communications
Use an outbound dialer for payment collection and debt-prevention activities
Identify and apply support services such as Priority Service Register, WaterSure and Social Tariffs
Take ownership of complex queries and provide timely, clear resolutions
Perform account cleansing and administrative duties, including water saving, asset failures, affordability checks and payments
Use multi-channel technology and defined guides to deliver clear verbal and written communications
Adhere to policies, processes and procedures
Engage in coaching with the Leader to review performance, customer experience, contribution to objectives and development
Support end-to-end customer experience, department objectives and direct customer contact

Requirements

What you’ll need

Engaging, trustworthy, reliable and attentive to customers
Actively listening to deliver brilliant customer experiences and build and maintain effective customer relationships
Efficient, self-motivated and able to manage your own workload
Flexibility to support all requirements of the role
Able to build strong working relationships with colleagues and motivate others in your team
Resilient and responsive to change
Ability to react to and resolve issues through a solution-based approach
Experience of working in a fast-paced, customer-focused environment
Contact Centre experience is advantageous but not essential
Computer literacy is essential
Collections experience is desirable

Benefits

Comp & perks

25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Discretionary bonus
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Engagement committee with events throughout the year, including Summer Party and individual team socials
Paid professional memberships relevant to your role
Access to professional development opportunities