Customer Support Specialist – Classified Team

Legacy Groupe

. Communicate with customers and clients via email, chat, and phone to address issues, answer questions, and explain website features .

Posted 10/2/2026full-timeRemote • United StatesJunior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with proficiency in communication, problem-solving, and technical troubleshooting. Effectively manages high volumes of inquiries while maintaining attention to detail and a customer-focused mindset.

Highest-signal resume keywords

Customer Support ExperienceStrong Written And Verbal Communication SkillsProficiency In Microsoft Word And ExcelProblem-Solving And Critical-Thinking SkillsExperience With CRM Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support ExperienceTechnical TroubleshootingProficiency In Microsoft WordProficiency In Microsoft ExcelBasic Computer ApplicationsWeb-Based Systems NavigationCall Center SystemsChat ToolsCRM SoftwareAttention To Detail

Soft Skills

EmpathyOrganizational AbilitiesTime ManagementCustomer-Focused MindsetAbility To Work Independently

Tools & Technologies

Email CommunicationWindows-Based PlatformsInternal Systems And ToolsCustomer Support Platforms

Certifications & Qualifications

High School Diploma Or Equivalent Experience

Industry Keywords

Call Center EnvironmentMedia ExperiencePublishing ExperienceClassified Advertising Experience

About the role

Key responsibilities & impact

Communicate with customers and clients via email, chat, and phone to address issues, answer questions, and explain website features
Provide empathetic, professional service to every customer and client contact
Communicate sensitive or challenging information with professionalism, empathy, and clarity
Manage customer interactions across email, chat, and phone while using internal systems and tools
Manage a high volume of incoming customer inquiries
Develop knowledge of company products, services, and policies to explain them respectfully
Troubleshoot, identify, and solve technical issues related to Legacy.com product lines, escalating as needed
Use internal systems and tools to process work while adapting to team-specific processes
Contribute to monthly team performance targets
Perform other duties as assigned to support team, department, and company goals

Requirements

What you’ll need

High School Diploma or equivalent experience
1-2 years customer support experience required
Call center environment preferred
Previous media, publishing, or classified advertising experience is a plus
Strong written and verbal communication skills
Proficiency in basic computer applications and systems, including email communication, Windows-based platforms, Microsoft Word, and Microsoft Excel
Excellent multitasking, organizational, and time management abilities
Strong attention to detail and commitment to accuracy
Customer-focused mindset with a passion for delivering high-quality service
Ability to work independently while also contributing positively within a team environment
Strong problem-solving and critical-thinking skills
Comfortable working in a fast-paced environment with shifting priorities and deadlines
High level of comfort navigating web-based systems and technology platforms
Experience with customer support platforms, call center systems, chat tools, or CRM software preferred
Ability to learn and adapt quickly to partner-specific workflows and systems
Must reside in Arizona, Colorado, Florida, Illinois, Indiana, North Carolina, Ohio, Texas, or Wisconsin
Must be available for one of the listed Monday-Friday CST schedules

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Health Savings Accounts and Flexible Spending Account options with generous employer contributions (based on plan selection)
Basic Life and Supplemental Life insurance
Disability Insurance
Voluntary Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness)
Accrued Paid Time Off
401k plan with discretionary employer match
Paid Medical and Parental Leave
Fully remote work environment