Legacy Groupe

Customer Support

• Communicate with customers and clients via email, chat, and phone to address issues, answer questions, and explain website features
• Provide empathetic, professional service to every customer and client contact
• Communicate sensitive or challenging information with professionalism, empathy, and clarity
• Manage customer interactions across email, chat, and phone while using internal systems and tools
• Manage a high volume of incoming customer inquiries
• Develop knowledge of company products, services, and policies to explain them respectfully
• Troubleshoot, identify, and solve technical issues related to Legacy.com product lines, escalating as needed
• Use internal systems and tools to process work while adapting to team-specific processes
• Contribute to monthly team performance targets
• Perform other duties as assigned to support team, department, and company goals

Customer Support Specialist – Classified Team