Director of Shared Services

Legacy Service Partners

. Lead the day-to-day operations of all shared services functions .

Posted 10/2/2026full-timeLincoln • Nebraska • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in operations management within residential home services, particularly in HVAC, plumbing, and electrical services. Proficient in leading diverse teams, driving process improvements, and managing KPIs to enhance operational efficiency and service quality.

Highest-signal resume keywords

Operations ManagementServiceTitan ProficiencyKPI Tracking and AnalysisProcess ImprovementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ManagementPerformance ManagementOperational ReportingProcess ImprovementScheduling EfficiencyCall ConversionDispatch EffectivenessQuality ControlRoot Cause AnalysisSystem Enhancements

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsCollaborationCoaching

Tools & Technologies

ServiceTitanOperational Platforms

Industry Keywords

Residential Home ServicesHVACPlumbingElectrical ServicesShared ServicesCall Center ManagementMulti-Location EnvironmentCustomer-CentricComplianceSafety Protocols

About the role

Key responsibilities & impact

Lead the day-to-day operations of all shared services functions
Set goals, hold teams accountable to daily and monthly performance targets, and remove execution roadblocks
Oversee CSR and dispatcher teams through coaching, performance management, and professional development
Ensure scheduling efficiency, call conversion, and dispatch effectiveness meet or exceed targets
Drive continuous improvement across shared services functions
Identify root causes, develop solutions, and implement changes to increase productivity, reduce costs, and improve service quality
Own the shared services KPI framework; track, analyze, and report performance metrics
Collaborate with marketing, talent acquisition, technology, HR, finance, and field operations
Implement and maintain quality control processes
Oversee local marketing activities including events, sponsorships, reputation management, social media, and local promotions
Liaise between partner companies and platform marketing to align local execution with strategy and budgets
Maintain proficiency in ServiceTitan and other operational platforms
Identify system enhancements and work with technology teams on implementation
Ensure compliance with industry regulations, safety protocols, and company best practices

Requirements

What you’ll need

10+ years of experience in operations management within residential home services, with a focus on HVAC, plumbing, and/or electrical services
Demonstrated experience leading call center, dispatch, or shared services functions in a multi-location environment
High proficiency in ServiceTitan, including the ability to build, interpret, and act on operational reporting and functional configurations
Strong analytical skills with the ability to identify, track, and manage KPIs that drive meaningful operational outcomes
Proven ability to lead and develop diverse teams in a fast-paced, customer-centric environment
Demonstrated track record of driving process improvement and operational efficiency
Excellent communication and interpersonal skills with the ability to collaborate effectively across functions and levels of the organization
Strong organizational skills and the ability to manage multiple overlapping priorities with precision

Benefits

Comp & perks

Performance pay tied directly to results
Fully employer-paid medical options
Fully employer-paid dental options
Fully employer-paid vision options
401(k) with company match
Training and education stipends
Continuous investment in employee growth