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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively managing inquiries, cancellations, and refunds while ensuring customer satisfaction and retention. Proficient in communication and negotiation, with a focus on turning negative experiences into positive outcomes.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsNegotiation SkillsCRM Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Ability To Manage Difficult SituationsVersatilityResponsivenessAutonomyPassion For Human Interaction
Industry Keywords
Customer SatisfactionCustomer RetentionPhone SupportEmail SupportCancellation ManagementRefund Management
About the role
Key responsibilities & impact- Turn customer dissatisfaction into positive experiences
- Inform and support customers regarding the progress and status of their cases
- Provide regular updates and answer customer questions
- Handle customer inquiries by phone and email
- Manage cancellation and refund requests
- Recommend the LegalPlace solutions best suited to each situation
- Contribute to customer satisfaction and retention as part of an 8-person team
Requirements
What you’ll need- At least 2 years of experience in customer-facing roles involving phone support
- Excellent verbal and written communication skills
- Ability to negotiate effectively
- Ability to manage difficult situations
- Passion for human interaction
- Versatility, responsiveness, and autonomy
- Familiarity with a CRM is a plus
Benefits
Comp & perks- Swile meal voucher card
- Gymlib membership
- Alan health insurance
- Up to 2 days of remote work per week
- Growth opportunities
- Dynamic team
- Meaningful work