LegalPlace

Sales Operations Manager

• Design, structure, and lead sales onboarding for SDRs, AEs, and AMs
• Define clear skills-development paths through a Sales Academy
• Reduce new sales representatives’ time to productivity
• Formalize sales-quality standards during onboarding
• Analyze qualification, closing, and upsell calls using Eagr and Aircall
• Break down sales performance across call structure, discovery, pitch, objections, and closing
• Identify individual strengths and improvement areas
• Deliver targeted one-to-one and group coaching sessions
• Help managers focus on the highest-impact performance levers
• Lead group training on sales topics
• Create and maintain sales assets, including pitches, battlecards, one-pagers, and call/discovery templates
• Ensure adoption of sales content in the field
• Adapt messaging to LegalPlace’s multi-product sales environment in France
• Work closely with sales teams in Barcelona and Sales Managers
• Surface field insights, including barriers, objections, and friction points
• Collaborate periodically with Operations teams to align tools and practices
• Track ramp-up time, lead conversion rate, average basket size, call quality, and adoption of content and best practices

Sales Enablement Manager, French Speaker

Customer Success Manager

• Turn customer dissatisfaction into positive experiences
• Inform and support customers regarding the progress and status of their cases
• Provide regular updates and answer customer questions
• Handle customer inquiries by phone and email
• Manage cancellation and refund requests
• Recommend the LegalPlace solutions best suited to each situation
• Contribute to customer satisfaction and retention as part of an 8-person team