Legatics

Account Manager

• Own and grow a portfolio of strategic law firm accounts end to end
• Build trusted relationships with key and senior stakeholders to drive customer success and commercial growth
• Act as the main escalation point and own resolution of account escalations
• Map buyer groups in Salesforce and identify weak usage or module opportunities
• Act on customer health and usage signals, leading responses to churn risk and expansion opportunities
• Own account and adoption plans, commercial strategy and quarterly priorities
• Take responsibility for value realisation and platform adoption
• Plan, prepare and deliver quarterly business reviews and intermediate check-ins
• Ensure onboarding, training and workshops are booked and completed
• Own renewals end to end, including timelines, proposals, order forms, pricing, negotiation and close
• Manage net and gross revenue retention across the portfolio
• Identify and pursue expansion opportunities across practice areas, offices and users
• Lead proof-of-value reviews and convert customers to full contracts
• Build and present ROI cases supporting renewal and expansion conversations
• Own customer offboarding when customers leave
• Run introductory platform demos for senior stakeholders and communicate product updates
• Use Claude, Salesforce and other tools to manage account activity and make data-informed decisions
• Drive in-person account visits and lead customer events
• Secure customer references, testimonials, case studies and customer stories with Marketing
• Share senior stakeholder and commercial insight with Product
• Mentor junior team members and contribute to team standards and strategic initiatives
• Report to the VP, Customer
• Success measured by retention, timely renewals, account growth and accurate Salesforce forecasts

Explore Senior Account Manager at Legatics. Review requirements and application details.