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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer launches and implementations for B2B SaaS products, with a strong focus on driving adoption, change management, and delivering value to law firms. Capable of navigating commercial conversations and leveraging customer insights to support business growth and expansion.
Highest-signal resume keywords
Customer Launch ManagementChange ManagementB2B SaaS ImplementationCommercial Revenue GrowthAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ImplementationChange ManagementRevenue RetentionCustomer Insights AnalysisGo-To-Market Strategy
Soft Skills
Relationship BuildingProblem SolvingAdaptabilityOwnershipCommunication
Industry Keywords
Law FirmsB2B SaaSCustomer AdoptionExpansion StrategiesCommercial Conversations
About the role
Key responsibilities & impact- Own a portfolio of law firms from contract signature through launch, adoption, and growth
- Understand customer problems and objectives and take newly signed firms live
- Set clear milestones, build relationships and advocacy, and deliver value against customer problems
- Drive adoption and growth through expansion, upsell, and cross-sell motions
- Act as a trusted partner and lead change management in law firms' operations and processes
- Identify patterns across firms and create go-to-market and product feedback loops
- Feed customer insights back into Legl to support expansion into new regions
Requirements
What you’ll need- Experience running customer launches or implementations for a B2B SaaS product
- Understanding of why customer implementations succeed or fail
- Experience carrying a commercial number, such as expansion or net revenue retention
- Comfortable navigating commercial conversations
- Experience driving genuine change management within firms' ways of working
- Comfortable with the scrappy, agile nature of an early-to-market scale-up
- Ability to navigate ambiguity, take ownership, learn, and iterate quickly
Benefits
Comp & perks- Fully remote work arrangement
- AI-centered operating model
- Trusted autonomy to make decisions and own them
- Opportunity to work with leading European VCs and a fast-growing scale-up
- Opportunity to shape customer success playbooks and GTM/Product feedback loops