Legl

Customer Success Manager

• Own a portfolio of law firms from contract signature through launch, adoption, and growth
• Understand customer problems and objectives and take newly signed firms live
• Set clear milestones, build relationships and advocacy, and deliver value against customer problems
• Drive adoption and growth through expansion, upsell, and cross-sell motions
• Act as a trusted partner and lead change management in law firms' operations and processes
• Identify patterns across firms and create go-to-market and product feedback loops
• Feed customer insights back into Legl to support expansion into new regions

Senior Customer Success Manager

Solutions Engineer

• Own the technical workstream within customer launches
• Scope integrations at kickoff
• Coordinate customer IT teams and third parties
• Configure, deploy, and verify integrations before and after go-live
• Implement integrations for existing customers
• Monitor integration usage across the installed customer base
• Act as the technical counterpart to implementation partners
• Set technical delivery plans for partners
• Review partner configurations before go-live
• Serve as the quality gate for partner-delivered work
• Productise deployments with the integration engineering team
• Improve launch processes to make them faster and less manual
• Support commercial teams on prospect and customer calls
• Run technical discovery with customer developers
• Help scope and implement integration requirements

Senior Customer Success Manager

Technical Solutions Engineer