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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business systems analysis, application ownership, and CRM administration, with a strong focus on Salesforce and SAP integrations. Proven ability to lead technology initiatives, manage stakeholder relationships, and enhance business processes through data governance and continuous improvement.
Highest-signal resume keywords
Business Systems AnalysisSalesforce AdministrationApplication OwnershipProject LeadershipSDLC Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisSystem IntegrationsApplication SupportData Quality AnalysisChange ManagementAgile MethodologiesPerformance MetricsUser Adoption StrategiesApplication Lifecycle ManagementTechnology Roadmaps
Soft Skills
Analytical SkillsCommunication SkillsStakeholder ManagementProblem-Solving SkillsCollaboration
Tools & Technologies
SalesforceSAPEnterprise ApplicationsCRM PlatformsApplication Enhancement Tools
Industry Keywords
Business TechnologyCommercial Business FunctionsCustomer ExperienceService ManagementMarketing Processes
Tech Stack
Tools & technologiesERPSDLC
About the role
Key responsibilities & impact- Partner with Sales, Service, Marketing, and other stakeholders to understand business needs, improve processes, and deliver technology solutions
- Serve as the primary liaison between business teams, IT, vendors, and external partners
- Act as business application owner for assigned commercial systems
- Manage application backlogs, prioritize enhancements, coordinate vendor and support activities, and contribute to application roadmaps
- Analyze business processes, system performance, and data quality to identify opportunities for automation, optimization, improved reporting, and enhanced user experiences
- Define, validate, and implement system enhancements, integrations, and business process improvements with delivery teams and technical resources
- Support integrations and cross-functional business processes across Salesforce, SAP-connected processes, and other enterprise applications
- Lead or coordinate technology initiatives and application enhancement projects, including project planning, stakeholder management, activity tracking, risk mitigation, and delivery
- Participate in all SDLC phases, including requirements gathering, testing, deployment, change management, and production support
- Promote data governance, application best practices, user adoption, and continuous improvement
- Contribute to technology roadmaps, performance metrics, and long-term system strategy
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Business Administration, Computer Science, Business Systems, or a related field; or an equivalent combination of education and experience
- Four (4) or more years of experience in business systems analysis, application ownership, CRM administration, application support, or related business technology roles
- Experience supporting enterprise applications and business processes within Sales, Service, Marketing, Customer Experience, or other commercial business functions
- Working knowledge of Salesforce or similar CRM platforms, business process analysis, system integrations, enterprise applications, and ERP-connected processes, preferably including SAP
- Strong analytical, communication, stakeholder management, problem-solving, and project leadership skills
- Experience supporting or leading technology initiatives
- Familiarity with SDLC, Agile methodologies, testing, change management, and application lifecycle management practices
- Ability to sit and perform coordinated finger movements for keyboard data entry for most of the working day
- Ability to lift up to 20 pounds
- Ability to work in a general office environment
- May require regular ground travel to other company facilities
- Long-distance or air travel as needed, not to exceed 10% travel
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO)
- Holiday pay
- Short-term and long-term disability benefit plans
- Above-benchmark paid maternity and parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Employee Resource Group network