FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing inquiries and maintaining key-account relationships while ensuring timely order processing and delivery. Proficient in utilizing tools like SAP and Salesforce to enhance operational efficiency and support continuous improvement initiatives.
Highest-signal resume keywords
Customer Service ExperienceOrder ProcessingSAP ExperienceSalesforce ExperienceKey-Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order TrackingData EntryCross-SellingUp-SellingProblem ResolutionProcess ImprovementTechnical AptitudeProduct KnowledgeIssue DocumentationSafety Compliance
Soft Skills
CommunicationTeam CollaborationAdaptabilityTraining and MentoringCustomer Relationship Management
Tools & Technologies
SAPSalesforceInteractive Customer Operating SystemEPicEDI
Certifications & Qualifications
2-Year College Degree or Equivalent
Industry Keywords
Customer SupportTechnical ExperienceElectrical ExperienceMechanical ExperienceOffice Environment
About the role
Key responsibilities & impact- Respond to customer and sales-team inquiries via phone, email, chat, or fax regarding pricing, availability, order tracking, cross-references, and product solutions
- Establish and maintain key-account relationships and ensure orders ship on time with clear communication and expectations
- Proactively communicate unmet expectations to customers, representative firms, and sales agencies
- Assist customers in navigating and using the website
- Identify cross-selling and up-selling opportunities from customer-initiated contacts
- Enter orders received through ePic, email, EDI, or fax
- Track order activity, alert staff to potential delivery problems, follow up on incomplete or problematic orders, and perform backend order maintenance
- Expedite selected order deliveries as needed
- Maintain current knowledge of company products, brands, and processes through training
- Complete training modules and provide guidance to new or less experienced staff; document procedures as required
- Support process and service-level improvements, special projects, and additional work
- Support committed accounts and sister companies with exceptional service and complete issue resolutions, including EDI responsibilities
- Follow established procedures and meet or exceed performance objectives
- Understand, prevent, and report workplace hazards or injuries; cooperate in safety programs and investigations
- Demonstrate the company’s core values of Humble, Hungry, Smart, and Continuous Improvement
Requirements
What you’ll need- 2-Year college degree (certificate) or work equivalent
- Minimum of 2–4 years of experience in a support role
- Availability to support business hours of 8:00 am to 5:30 pm Monday through Friday; new employees generally start with the 9:00 am to 5:30 pm shift
- Overtime and weekend hours may occasionally be required
- Some business or technical college course completion
- SAP experience preferred
- Industry knowledge, technical, electrical and/or mechanical experience or aptitude preferred
- Previous experience with Interactive Customer Operating System (PureCloud/Genesis) applications, reports, or similar operating systems preferred but not necessary
- Previous experience with Salesforce applications, reports, or similar operating systems preferred but not necessary
- Ability to sit or stand and perform coordinated finger movements for keyboard data entry for the majority of the working day
- General office environment
Benefits
Comp & perks- Medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO)
- Holiday pay
- Short-term and long-term disability benefit plans
- Paid maternity and parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Employee Resource Group network
- Hybrid work arrangement