Customer Service Representative

Legrand

. Respond to customer requests and inquiries via phone, email, chat, or fax regarding pricing, availability, order tracking, cross-references, and product solutions .

Posted 10/14/2026full-timeRichardson • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively responding to inquiries and maintaining relationships with key accounts. Proficient in order management and familiar with industry-specific tools to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementSalesforce ApplicationsInteractive Customer Operating SystemCross-Selling and Upselling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryOrder TrackingBackend Order MaintenanceProcess ImprovementData Entry

Soft Skills

Clear CommunicationRelationship BuildingProblem ResolutionTeam CollaborationAdaptability

Tools & Technologies

EPicEDISalesforcePureCloudGenesis

Certifications & Qualifications

2-3 Year College DegreeBusiness or Technical Course Completion

Industry Keywords

Customer SupportTechnical ExperienceElectrical ExperienceMechanical ExperienceWorkplace Safety

About the role

Key responsibilities & impact

Respond to customer requests and inquiries via phone, email, chat, or fax regarding pricing, availability, order tracking, cross-references, and product solutions
Establish and maintain relationships with key accounts and ensure timely shipment, clear communication, and complete expectations
Proactively communicate unmet expectations to customers, representative firms, and sales agencies
Assist customers in navigating and using the website
Identify cross-selling and upselling opportunities
Enter orders through ePic, email, EDI, or fax
Track order activity, alert staff to delivery problems, follow up on incomplete or problematic orders, and perform backend order maintenance
Expedite selected order deliveries
Maintain knowledge of company products, brands, and processes through training
Complete training modules and provide guidance to new or less experienced staff
Document procedures and support process improvements and special projects
Support committed accounts and sister companies with exceptional service and issue resolution, including EDI responsibilities
Follow established procedures and meet performance objectives
Participate in workplace safety programs and report hazards or injuries
Demonstrate the company’s core values of Humble, Hungry, Smart, and Continuous Improvement

Requirements

What you’ll need

2-3 Year college degree (certificate) or equivalent
Minimum of 3-5 Years of Experience in Support Role
Some business or technical college course completion
Industry knowledge, technical, electrical and/or mechanical experience or aptitude is preferred
Previous experience with Interactive Customer Operating System (PureCloud/Genesis) applications, reports, etc. is preferred but not necessary (or similar operating systems)
Previous experience with Salesforce applications, reports, etc. is preferred but not necessary (or similar operating systems)
Hours vary to support business hours of 8 am to 5:30 pm Monday-Friday; new employees generally start with the 9 am to 5:30 pm shift
Overtime and weekend hours may occasionally be required
Ability to sit or stand and make coordinated finger movements for keyboard data entry
General office environment

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
High employer 401K match
Paid time off (PTO)
Holiday pay
Short-term and long-term disability benefit plans
Paid maternity and parental leave
Bonus opportunities in accordance with the Company’s incentive plans
Paid time off to volunteer
Employee Resource Group network