Field Technical Support Engineer II

Legrand

. Analyze computer-based technologies and address complex engineering issues for customers and business partners .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-facing technical support, with a strong focus on network technologies, data center components, and troubleshooting methodologies. Proficient in developing custom scripts and managing cross-functional teams to enhance customer satisfaction and drive business growth.

Highest-signal resume keywords

Customer-Facing Technical SupportNetwork Technology KnowledgeLinux AdministrationScripting with Python and ShellData Center Infrastructure Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IP ConfigurationDHCPLDAPAnsibleTCP/IPHTTP(S)SNMPFirmware UpgradesNetwork DebuggingData Center Components

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsCustomer Service AttitudeAnalytical SkillsCross-Team Collaboration

Tools & Technologies

VMwareHyper-VKVMProxmoxMIB Browsers

Industry Keywords

Enterprise Customer SupportTechnical ConsultingNetwork Security StandardsProject ManagementCustomer Relationship Management

Tech Stack

Tools & technologies

AnsibleLinuxPythonTCP/IPVMware

About the role

Key responsibilities & impact

Analyze computer-based technologies and address complex engineering issues for customers and business partners
Configure IPs and custom customer configurations, including DHCP, LDAP, and authorization/authentication requirements
Develop custom deployment scripts using shell script, Python, APIs, and Ansible
Analyze product data and firmware versions and apply onsite fixes aligned with network security vulnerability standards
Develop Access Products test routines for customers and developers
Interpret diagnostic information and log files to identify failures
Apply firmware/software upgrades and bug fixes
Use network debugging tools to identify and fix deployment failures
Work with developers and network support staff on IP designs causing access product failures
Support customer IP and naming schemes and create custom scripts
Coordinate cross-functional deployment project teams
Act as the single point of contact for enterprise account support requirements
Build relationships with customer technical staff and management
Develop customer strategic plans and identify growth opportunities
Deliver customer technical services and manage escalations with Product Management and Professional Services
Oversee open support cases through resolution
Develop and train team members
Partner with Product Management to prioritize customer requirements and align product direction with customer roadmaps
Maintain technology and product standards and best practices
Coordinate support activities among customers, support teams, product management, and account teams
Conduct regular check-in calls and quarterly customer health checks
Track customer status, time spent, and resource allocation
Travel up to 30–40% of the time; support cases while not traveling

Requirements

What you’ll need

Engineering, Network Technology, or related field; or equivalent combination of education and experience
2-5 years of experience in a customer-facing environment, such as enterprise customer support and technical consulting
Basic technical knowledge of data center facilities components
Knowledge of data center IT components and interconnections, including servers, blade chassis, network switches, and rack PDUs
Knowledge of data center networks and protocols, including IP subnetting/VLANs and SNMP
Solid Linux user/admin capability
Solid networking knowledge, including configuration, integration, and diagnostics, with a focus on TCP/IP and HTTP(S)
Familiarity with SSH, HTTPS, TELNET, Console Server, and KVM
Familiarity with firewall, NAT, authentication, and authorization
SNMP knowledge, including MIB browsers, MIB sets, MIB gets, SNMP walks, and SNMP traps
Familiarity with hypervisor technologies such as VMware, Hyper-V, KVM, and Proxmox
Excellent written, verbal, and presentation skills for technical and management clients
Strong organizational skills to manage competing client demands, priorities, commitments, and projects
Ability to troubleshoot technical issues and determine the appropriate path to resolution
Customer service attitude with business development and customer relationship management experience
Ability to facilitate cross-team collaboration in person and virtually
Strong analytical skills regarding technical and project management issues
Ability and willingness to travel

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
High employer 401K match
Paid time off (PTO) and holiday pay
Short-term and long-term disability benefit plans
Above-benchmark paid maternity and parental leave
Bonus opportunities in accordance with the Company’s incentive plans
Paid time off to volunteer
Employee Resource Group network