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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage relationships with key partners and customers. Proficient in sales support, CRM and ERP systems, and possesses a solid understanding of technology and data center industries.
Highest-signal resume keywords
Bachelor’s Degree3+ Years Sales Support ExperienceMicrosoft Office Suite ProficiencyCustomer Relationship Management (CRM)Data Center Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportOrder ManagementTechnical Specification ReadingAccount AdministrationSales Transaction Management
Soft Skills
Customer ServiceConflict ResolutionTime ManagementInitiativeCollaboration
Tools & Technologies
Customer Relationship Management (CRM) SystemsEnterprise Resource Planning (ERP) Systems
Industry Keywords
Technology IndustryData Center IndustrySales Activities CoordinationCustomer Satisfaction MonitoringStrategic Initiative Development
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide high-quality customer service and maintain relationships with key partners and customers
- Maintain accurate customer records and sales transactions in CRM and ERP systems
- Respond to inquiries about order status, ship dates, and inventory availability
- Expedite orders, follow up on quotes, and complete sales orders
- Investigate and resolve customer complaints by developing and recommending solutions
- Help sales managers and customers select product solutions based on project scope and budget
- Assist with account administration, contract terms, discounts, and decision-making for large customers and resellers
- Coordinate sales activities with sales, marketing, operations, and product support teams
- Maintain product and industry knowledge through training and monitoring data center marketplace trends
- Establish customer service standards, provide training, monitor satisfaction, and develop approaches to meet customer needs
- Qualify potential customers, identify client needs, and present solutions
- Develop and implement strategic initiatives aligned with organizational goals and market opportunities
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree or equivalent professional work experience
- 3+ years of sales support or inside sales experience is required
- Experience in technology or data center industries is preferred
- Ability to work Eastern Standard Time is required
- Ability to read a technical specification sheet is preferred
- Strong proficiency in Microsoft Office Suite is required
- Ability to manage difficult or emotionally sensitive customer situations with professionalism and sound reasoning
- Ability to manage multiple programs and projects, operate effectively through ambiguity, and resolve conflict constructively
- Highly organized and detail-oriented, with effective time management skills
- Ability to take initiative, accept responsibility, and deliver results
- Ability to collaborate respectfully and contribute to a supportive workplace culture
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO)
- Holiday pay
- Short-term and long-term disability benefit plans
- Above-benchmark paid maternity and parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Employee Resource Group network
- Product training