IT Operations Domain Director

Legrand

. Serve as the primary Infrastructure partner for LNCA business leaders .

Posted 9/24/2026full-timeRemote • Connecticut • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT service delivery, operational management, and vendor management, with a strong focus on aligning infrastructure services with business priorities and compliance standards. Proven ability to lead teams, manage critical incidents, and drive continuous improvement initiatives across diverse environments.

Highest-signal resume keywords

IT Service Delivery ManagementVendor And Contract ManagementCybersecurity Frameworks KnowledgeITIL FamiliarityCloud Platforms Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingCapacity PlanningService GovernanceKPI MonitoringSLA DefinitionIncident ManagementProblem ManagementChange ManagementAsset ManagementCapacity Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationInterpersonal SkillsStakeholder ManagementTeam Motivation

Tools & Technologies

Enterprise ITSM PlatformsInfrastructure Monitoring ToolsMicrosoft 365AzureContract Management Systems

Industry Keywords

Cybersecurity PoliciesCompliance FrameworksOperational EfficiencyService Delivery GovernanceCross-Functional Service Integration

Tech Stack

Tools & technologies

AzureCloudCyber SecurityITSM

About the role

Key responsibilities & impact

Serve as the primary Infrastructure partner for LNCA business leaders
Align service roadmaps, investments, and operational capabilities with business priorities
Lead and coordinate Service Delivery Managers to ensure consistent service delivery and operational governance
Own the performance, governance, financial efficiency, and evolution of Infrastructure services across LNCA
Align regional infrastructure services with Group standards, security requirements, and operating models
Manage service providers, managed services contracts, and local vendors
Define and monitor KPIs, SLAs, customer satisfaction, and service improvement plans
Ensure execution of Incident, Problem, Change, Asset, and Capacity Management processes
Act as escalation manager for critical regional incidents
Support regional business units and site leadership teams
Coordinate major infrastructure programs, including Cloud Transformation, Modern Workplace, Cybersecurity remediation, Network modernization, and operational efficiency initiatives
Ensure compliance with Group standards, cybersecurity policies, audit requirements, and regulatory obligations
Improve operational efficiency through process simplification, automation, and productivity initiatives
Develop team capabilities and increase operational maturity across the region

Requirements

What you’ll need

Bachelor of Science in information technology, computer science, engineering, or business administration, or equivalent experience
10+ years of experience in IT service delivery or operational management
Strong background in vendor and contract management
Expertise in budgeting, capacity planning, and service governance
Familiarity with ITIL and cross-functional service integration
Experience with enterprise ITSM platforms, infrastructure monitoring tools, budgeting and contract management systems, Microsoft 365, and cloud platforms such as Azure
Strong verbal and written communication skills in English; additional languages are an asset
Strong knowledge of cybersecurity frameworks, including NIST and CIS Controls, and risk management principles
Knowledge of IT governance, compliance frameworks, and enterprise operating models
Ability to motivate and develop geographically distributed teams
Excellent interpersonal and cross-functional communication skills
Ability to manage expectations of senior leadership, business representatives, and external vendors across regions
Comfortable operating in a multicultural, multi-time-zone environment
Experience driving continuous improvement, transformation initiatives, automation, agile ways of working, and cloud shifts
Ability to assess risks and make timely decisions during critical incidents
Strong stakeholder management skills across business, IT, vendor, and audit functions

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
High employer 401K match
Paid time off (PTO) and holiday pay
Short-term and long-term disability benefit plans
Above-benchmark paid maternity and parental leave
Bonus opportunities in accordance with the Company’s incentive plans
Paid time off to volunteer
Employee Resource Group network